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Use Cases | TrueContext, formerly ProntoForms











Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Compliance & Security

A platform that meets your IT requirements


Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow


Use Cases


More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment


Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

Use Case Spotlight



Customer Stories

TrueContext applied in enterprise environments

Professional Services

Digitization at speed and at scale


Explore emerging trends with us at upcoming events


Stories and insights from the field


Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application



Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

Resource Library






Feasibility Inspection
Adaptive feasibility surveys improve productivity and revenue recognition for elevator company.
AHJ Elevator
Protect worker and public safety with adaptive elevator workflows
Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Setting the Safety Standard with a Global Elevator Enterprise
Global company reduces admin burden
See how a global company moved away from spreadsheets.
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.
Transparent safety & standardized best practices with PrimeLine
Find out how PrimeLine turned safety & compliance into a differentiator by de-risking work using TrueContext’s field intelligence.
TrueContext empowers digital transformation for PrimeLine Utility Services
In Nucleus Research’s ROI Case Study, TrueContext was recognized for delivering substantial benefits for PrimeLine Utility Services.
Alcon’s vision for streamlined field services with ServiceMax & TrueContext
Extracting Value with Iron Ore Company of Canada and TrueContext
Find out how Iron Ore sharply reduced admin workload by removing manual data entry and freeing up their time to focus on value-adding projects.
Preventive Maintenance (Medical)
Discover how TrueContext helped this medical organization realize $700K in annual savings.
Putting your values to work: Louisiana CAT’s journey to safer operations
Improving Compliance and Efficiency with Luminex & TrueContext
The latest step in Luminex’s digital journey to ensure compliance with the FDA and other regulatory agencies.
TrueContext Customer Impact Report
Discover the return-on-investment our global customers have obtained from deploying our field team platform. See what results companies have gained.
Precision for complex medical equipment repairs
Global medical technology company radically increases profitability by improving workflow and full data traceability using TrueContext.
TrueContext Use Cases
Learn how collecting, organizing, and serving field service data are key in delivering field service excellence.
The What, Why, and How of DREL
How our proprietary language builds expressions that transform your TrueContext experience.
Improve field service productivity
This white paper illustrates how replacing outmoded paper-based processes with ProntoForms increases field productivity by over 300%.
Installation (Utilities)
Learn how the fifth-largest US cable provider improved its installation capabilities, increased productivity while meeting regulatory requirements.
Asset Inspection & Auditing
Global group of energy & petrochemical companies streamlined its asset inspection & audit process.
Environmental Health & Safety (EHS)
Discover how TrueContext helped the company simplify its JHA process, increase compliance, reduce repeated work, and more.
TrueContext + Salesforce for industrial equipment service
See how Salesforce users leverage TrueContext to drive smart success for service organizations.
ProntoForms customers’ ROI stories
See what our customers have to say about us. Spoiler alert. It’s all good!
Paperwork is the Enemy
Go paperless and start improving your field productivity today! TrueContext’s mobile forms enable 100% digital workflows.
ARxIUM prescribes efficiency with Salesforce and TrueContext
Discover how we improved ARxiUM’s CSAT scores, helped them achieve 100% workflows & identify revenue opportunities.
Ingersoll Rand increases productivity and service quality
Discover how we saved Ingersoll Rand money, improved customer satisfaction, and boosted engineer efficiency with better processes.
Summerhill increases productivity and reduces costs
Field reps spending too much time filling out paper forms & entering data? It’s time to become more organized with field data collection.
Daytona Homes saves $480K per year by going paperless
Learn how to save space, paper, time, and money as well as ensure seamless communication with a smart mobile solution.
Fuel your Operations with 11 Mobile Workflows
Discover eleven specially selected mobile workflows focused exclusively on fieldwork in the oil, gas, and utility sectors.
Top 10 Ways Mobile Solutions Drive Field Service Productivity
This eBook highlights the top 10 ways that mobile solutions can drive field service productivity and increase operational efficiency.
Your Path to a Safer Jobsite
This eBook shows you how to use a mobile solution to increase workplace safety, significantly improving your safety compliance scores.
Transform Asset Management with Mobile Forms
Discover how companies of all sizes are leveraging TrueContext to enable automated workflows for their field service teams.
Productivity is Paperless – Top 5 ways mobile forms enable 100% digital workflows
This eBook looks at five ways you can use mobile solutions to build well-connected, high-performance field service organizations.
The Five Elements of Building Smart Mobile Apps
In this eBook, you’ll discover the top five elements of building smart mobile forms apps that separate the best platforms from the rest.
Choosing & deploying mobile apps for the heavy manufacturing industry
This guide will help you get started if you’re looking for a field-focused solution that’s ideal for the heavy manufacturing industry.
Halliburton energizes its field operations with TrueContext
Read how ProntoForms sped up Halliburton’s billing process, improved data collection & reporting and more.
Funderburk Roofing sends productivity through the roof
Read how a roofing company tightened its business processes, and reduced the time required to submit paperwork with TrueContext.
Gateway Mechanical Services improves customer service and reduces costs
Learn how to increase field service technician efficiency and improve work quality with our mobile workflow platform. Go paperless!
Majan Electricity sparks productivity with TrueContext
Wondering how to course correct from poor field data collection? Take a page from this success story to fully empower your field workers.
Obayashi improves compliance reporting
Discover a more efficient & effective way to communicate data, speed up business processes, and increase field service productivity.
Sorting Service with Compac and TrueContext
Read how ProntoForms fully integrated, scalable solution has enabled the standardization of service across all of Compac’s customers.
Walter Surface Technologies raises efficiency and cuts costs
Read how we helped position this company for growth, reduce their monthly technician fees by two-thirds, and more.
Standardizing Innovative Service with Purell/GOJO
Learn how GOJO improves their service standardization, training, and regulation compliance for installations.
Tanknology improves productivity and quality of service
Discover how Tankology increased inspections threefold, saved 1.5 hrs/day in paperwork, and heightened customer satisfaction.
Roadway Worker Training goes mobile
Learn how to make data flow more efficiently to improve the lives of field workers, office staff, and customers.
REX Electric – a productivity powerhouse
See how an electrical contractor made its team more efficient & increased customer satisfaction with TrueContext’s mobile forms.
Pesado goes mobile, saves big.
See how you can track costs in real-time, gain full visibility into projects & make better business decisions with a solid mobile solution.
Featherfist helps the homeless
Learn how we help a non-profit agency swiftly capture, track, and retrieve data used to house their homeless clients faster than before.
VFC stays grounded with TrueContext
Want to see how to save field teams time and reduce your costs by $25K/month? Looking to increase efficiency & insight?
Cooke Aquaculture saves $2.16M per year with TrueContext
Cooke Aquaculture used mobile forms to streamline data collection & asset repair processes, improving field & office productivity.
Graniterock breaks ground with TrueContext
See how this safety-conscious company improved efficiency in the field & radically transformed several of their key processes.
“Before ProntoForms, it took us days, even a week to do a simple quote. Now I can do it in under 15 minutes…”
Preventive Maintenance (Industrial)
Fortune Global 500 engineering, manufacturing, and service company modernizes its installation, inspection, and maintenance services with TrueContext.
Field Ticketing
Energy services company obtains an estimated $7M savings. Learn how TrueContext helped modernize the company’s field service operation.
Asset Inspection
See how TrueContext has contributed to increased efficiency, improved operations, higher asset uptimes, improved data security, and more.
Installation (Medical)
Global medical device manufacturer scales installation of complex devices. The result? Higher productivity, full traceability of data, and more.
Invoicing & Billing
Canadian fuel supplier & distribution company saves ~$300K.
Job Hazard Analysis
Leading provider of infrastructure solutions sees 78% improvement in tech productivity.
Patient Care
Multi-specialty medical practice dramatically improves patient care process with improved data capture using TrueContext.
Physician Training
Fortune 500 medical device manufacturer improves physician training capabilities. The result? Increased efficiency & agility, with better compliance.
Empower Citizen Data Scientists with Low-Code App Platforms
This white paper showcases the tools that ProntoForms provides for citizen data scientists to become data-driven powerhouses.
Enable operational excellence
Discover how analytics tools help drive improved asset utilization, increase service quality and customer satisfaction, and more.
Ensure environmental health and safety compliance
This white paper demonstrates how ProntoForms helps organizations achieve a safer, more compliant work environment across industries.
The 5 Elements of Building Smart Mobile Apps
In this eBook, you’ll discover the top five elements of building smart mobile forms apps that separate the best platforms from the rest.
The Impact of Rapid Automation with KONE
Rapid automation is the new reality of any field service organization. But how is automation actually impacting field service organizations?
TrueContext Community: Peek Behind the Curtain
Learn about the benefits of the ProntoForms Community, and the discussions and questions that make it tick.
Talking Philips’ Transformation with Conrad Smits from Philips
We’re excited to have Conrad Smits, former Head of Services & Solution Delivery at Philips Healthcare, join our board of directors.
“Seeing” the Importance of Operations Accuracy and Efficiency
Data is everything when it comes to staying compliant and agile.
An Implementation Superstar Spotlight: Parkland Fuel
Learn how Parkland Fuels was able to implement propane inspection processes at lightning speed with ProntoForms.
Visualizing Integration Impact with Alcon, TrueContext and ServiceMax
Set your sights on the latest customer spotlight webinar with Alcon, a global eyecare company.
Extracting Value from TrueContext’s New Features with Vipond
Vipond were one of the early testers of our latest features and are here to give you their tips & tricks to extract the most ROI from them.
Shooting for the efficiency stars with SUEZ
Find out Suez generates reliable revenue streams and improves current processes.
Extracting Value Through Better Processes with Iron Ore Company of Canada
TBI Airport Management productivity takes flight with TrueContext
TBI Airport Management productivity takes flight Learn how a hectic airport was transformed through streamlining information and wrangling paperwork all by using ProntoForms. WATCH VIDEO
Tavern in the Square goes paperless with TrueContext
Discover how ProntoForms helps to maximize efficiency & minimize paperwork and errors, elevating business performance.
Rentokil eradicates inefficiencies with TrueContext
Learn how to save time & money and improve morale by streamlining your field data recording capabilities. Simplify the auditing process.
MSS increases productivity & service quality with TrueContext

Looking to optimize your billing operation? Read on to discover how to speed up billing, cut operating expenses, and save precious time.
AAA fuels productivity engine with TrueContext
Read more about our mobile forms solution that helps you obtain a faster response time to service calls and streamline your field data.
Diversified Maintenance achieves clean compliance
Check out how access to field data has made this company nimbler, faster & able to keep stakeholders aware of the status of compliance info.
Dillard Door secures service efficiency
Discover how breaking away from paper has helped Dillard Door improve processes, save time, and delight customers & technicians alike.
Jon Barr from KONE – 2020 IdeaShare Keynote address
Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.
Global company reduces admin burden
See how a global company moved away from spreadsheets.
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We were doing about 300 inspections per month, on a regional scale. Now that we’ve implemented [TrueContext], we’re doing about 1,300 inspections per month coast to coast.



Many of us who participated in the research and picking a solution were thinking more like a one year timeline. When we were able to go from zero to fully deployed in under a month.


In an industry where safeguarding employees and the job site is paramount, [TrueContext] has greatly helped to streamline and speed up our health and safety data collection and reporting.



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Still have questions?

Book a 15-minute chat to learn how you can make TrueContext work for you.