Secure and compliant field service solutions
Experience enterprise-grade security and compliance to operate safely in regulated industries
Safeguard your data end-to-end. Maintain continuous alignment with regulatory frameworks and provide the governance controls you require.
In step with your compliance requirements
Enterprises often deal with sensitive customer data with specific policies set by industry regulators. TrueContext maintains compliance with these frameworks on an ongoing basis so customers can integrate our solution into their IT systems with confidence.
HIPAA
TrueContext is third-party-verified for the HIPAA Security Rule and HITECH act to ensure all electronic health information is protected.
SOC 2 Type II
Internal controls for security, confidentiality, and availability of customer data within the platform are regularly evaluated and certified.
FDA
A Title 21 CFR Part 11 seal guarantees the validity, security, and audit visibility of electronic records and electronic signatures.
Getting security right is important to TrueContext, so we are constantly striving to maintain and improve our security program. TrueContext subscribes to news and updates from industry leaders in security and vulnerability management, which equips us to stay ahead of any risks. Don’t just take our word for it, we take on regular audits to verify our security and privacy practices and operations.
Continuous regulatory compliance
TrueContext is designed to meet the stringent data protection and privacy requirements of enterprise and regulated industries.
- Maintain ongoing compliance with leading security frameworks and industry regulations.
- Confidently integrate TrueContext within your organization’s IT ecosystems.
- Ensure transparency, auditability, and ethical oversight for machine-assisted processes.
End-to-end data protection
TrueContext provides a forward-looking roadmap for enterprise data protection. It covers structured and unstructured data, workflows, governance, and development across every layer of the platform.
For starters, data is protected in transit using TLS 1.2 encryption and AES 256 encryption at rest. This ensures sensitive customer and operational information remains secure at every stage of its lifecycle.
Additionally, you get enhanced security for unstructured data, such as images, audio, and video, with policy-based access control and anonymization..
Secure development lifecycle
A proactive approach and embedding security into the platform’s foundation are crucial elements. TrueContext developers receive ongoing expert training in secure coding practices and new innovations. Plus, all code undergoes rigorous vulnerability assessments prior to every release.
Independent penetration testing
Identify and resolve potential vulnerabilities more efficiently through routine, rigorous third-party penetration testing. These assessments strengthen defenses, ensuring your applications are hardened against evolving cyber threats.
Flexible data storage options
A flexible, customizable approach is always critical, especially at enterprise scale. You can choose to store data on TrueContext’s secure servers or direct it to preferred destinations within your own infrastructure. All while supporting varying compliance and data residency requirements.
Over 99.9% system availability
TrueContext maintains 99.9% system availability through safeguards that detect and address performance issues. We have a team of on-call support staff ready to respond to and resolve incidents.
Plus, we support compliance across the whole service, not just the infrastructure. Your organization gets field data accuracy, report traceability, workflow version control, and audit-readiness of actions taken by technicians.
Identity and access management compatibility
TrueContext out-of-the-box integrations encompass a wide range of enterprise identity management protocols of your choice.
Leverage enterprise mobility management (EMM) and single sign-on (SSO) to streamline user authentication and enforce access control across systems.
Plus, future releases will extend authentication controls to AI-assisted modules, ensuring consistent security standards for both human and machine interactions.
Advanced password and authentication policies
Administrators can easily define password-complexity standards to meet their organization’s security requirements. All passwords are hashed and salted, preventing unauthorized access and preserving user identity integrity.
Leading companies are powering their field force for productivity
Its integration with our CRM tools in our offices make it very easy to keep track of all details of our customers. On data security, this tool prevent other unauthorised parties from accessing our sensitive data through data encryption.
MYLAR A.
SYSTEMS MANAGER
This tool is highly secure and easy to scale. I like how this tool meets compliance requirements by reducing compliance risks/incidence.
Brianna W.
Software Engineer
We can smoothly import and export data thanks to the integrations with software like Salesforce and Dropbox.
Grant B.
Account Director
Frequently Asked Questions
How does TrueContext ensure enterprise-grade security and compliance?
What compliance certifications and regulatory frameworks does TrueContext support?
Can TrueContext integrate with our existing identity and access management systems?
Where is my data stored, and how is it protected?
How does TrueContext maintain security throughout its development process?
How does TrueContext support audit readiness and regulatory compliance in field operations?
Have questions about data security? Ask our experts.
We're always happy to answer any questions or concerns you might have around security.
Reports and agreements are available to existing customers upon request to infosec@truecontext.com.