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Mobile Forms App | TrueContext, formerly ProntoForms

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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile Forms App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

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Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

Use Case Spotlight

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Explore

Customer Stories

TrueContext applied in enterprise environments

Professional Services

Digitization at speed and at scale

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

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Mobile Forms App

Efficient data collection for field teams.

Forms built for fast, accurate field data capture. An app designed for technician-centric field service.

Apple, Android, Windows compatibility

Field-proven mobile forms for reliable, on-the-job data collection

Equip your technicians with mobile forms that simplify field service tasks, improve accuracy, and eliminate tedious paperwork.

TrueContext’s intuitive mobile forms app empowers field workers to collect data effortlessly, even when offline, delivering immediate and reliable insights

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Adaptive data capture

On-the-job guidance

Collaborative workflows

Offline-first app

Multi-language capable

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The most intuitive field app for data collection

Eliminate manual data entry and unburden your technicians from field paperwork. The app uses the most intuitive data capture method for the job – barcode and document scanner, camera-to-text, voice notes, and more.

Go through complex tasks with ease

Equip your workforce for ever-growing intricacies of field service. Power your technicians with a mobile tool that captures the complexity of assets and the work that goes into keeping them online by delivering the right information to the right person at the right time.

Teamwork feature workflow diagram

Succeed as a team with collaborative workflows

Servicing complex equipment now requires multiple specialties held by different technicians. Tackle complicated tasks collectively with workflows that can be shared between technicians and across field divisions. Supervisors can also reassign jobs based on the expertise needed to complete the work.

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Access everything with an offline-first app

Arm your field teams with an app that they can rely on for context no matter where they are on the job. The app stays fully functional and job resources, customer data, asset maintenance history, and inventory information remain accessible regardless of wireless access. 

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Equip global teams with multilingual workflows

Field service teams – whether local, national, or global – are becoming increasingly diverse. Empower every technician to do their best work in their native language, reducing misunderstandings and improving service quality.

Mobile capabilities that drive measurable field efficiency

Here’s how TrueContext solves the field challenges teams see every day.

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Dispatch

Maps & time stamps

Pin jobs to a map for an easy bird’s eye view of daily tasks and record the time and location of submissions for precision auditing.

Mobile search

Search and retrieve contextual data from previous site visits to accelerate work order completion.

Photos & sketches

Capture pictures, and tag or sketch on top of them to highlight key details without ever leaving the form.

Camera-to-text

Capture photos with OCR and tap highlighted text to input character strings or sentences directly into forms.

Document scanning

Scan multi-page documents, reports, or contracts with a camera. Convert directly into PDFs to support traceability or compliance requirements.

Enterprise-grade security and compliance you can trust

Protecting your field data is essential, not optional. TrueContext ensures over 99.9% uptime through rigorous monitoring, proactive incident response, and robust disaster recovery practices. You get:

  • Guaranteed data security by TLS 1.2 encryption in transit and AES 256 encryption at rest.
  • Regular training, secure coding practices, extensive code review, and third-party penetration testing ensure your app remains resilient against emerging threats.
  • Fully certified for HIPAA, SOC 2 Type II, and FDA regulations.
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Leverage out-of-the-box integrations to consolidate field and office data

Bring the back office into the field, simplifying complex tasks so technicians can spend more time solving real problems and less time switching between tools.

The TrueContext REST API enables you to create custom connections, opening up limitless, ready-to-use integration possibilities.

Easily create mobile forms for your teams

TrueContext’s Form Builder is intuitive and easy to use, yet powerful enough to handle complex workflows. Designed for enhanced usability, it lets you quickly craft custom forms that precisely match your team’s needs.

1. Start your form

From the Forms & Integrations page in the Web Portal, select Create New Form and choose Build a Mobile Form. Give your form a name and description to get started.


2. Structure with pages

Use Add a Page to organize your form into logical sections. Pages help mobile users navigate large forms easily. Name each page clearly, as this name appears in both the navigation and at the top of the screen.


3. Add and configure sections

Within each page, use Add a Section to group related questions. Choose the layout that best fits your content:

  • Regular sections for simple, single-instance questions.
  • Repeatable sections for sets of questions that users can complete multiple times to create a number of line items.
  • Template-based sections (Enterprise only) for reusable groups of questions, such as audit-based forms.
  • Side-by-side sections (Enterprise only) for a compact, two-column view.
  • Regular section with multicolumn layout (Enterprise only) for fitting a lot of information into a single, concise view.Field workflows with compliance built in.

4. Build your questions

In each section, select Add a Question. Choose the question type and data type to suit your needs: text input, button groups, file uploads, and more. Customize visibility, logic, and formatting for a user-friendly experience.


5. Save and deploy

When your form is complete, use Save as Draft to test it internally, or Save and Deploy to publish to your field users.


That’s just scratching the surface. See everything you can do with TrueContext’s form-building capabilities.

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Case Studies

Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Global company reduces admin burden
See how a global company moved away from spreadsheets.
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.
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In the past, if I had to deploy an app without that flexible technology, it would take months and a minimum of $300,000.

Buddy Saucier

VP, HVAC Services

Johnson Controls

When you have, say, 1,000 acres of silicon, the ability to track what any individual worker is doing or encountering in the field and then rapidly disseminate that information is a great advantage of using TrueContext.

Chris Stevens
Director of Process and System Integration
ACT Power Services

TrueContext is able to do the data sorting we need, based on criteria that the service engineers choose. We used it out of the box.

Jason Pena
Area Service Director
Luminex

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Frequently Asked Questions

What is TrueContext used for?

TrueContext is a mobile forms app designed to simplify field data collection, replacing paper forms and manual processes. It enables technicians to gather and share real-time data through customizable mobile workflows, helping organizations streamline operations, improve compliance, and boost technician productivity.

What features does TrueContext have?

TrueContext’s mobile forms app features powerful capabilities, including offline data capture, multilingual support, conditional logic, photo annotation, GPS tagging, and automated document generation. Field workers easily collect precise data, while supervisors gain real-time insights through seamless reporting and analytics. Learn more in our features guide.

Does TrueContext integrate with my FSM, CRM, EAM, etc.?

Yes, TrueContext integrates out-of-the-box with popular enterprise systems like Salesforce, ServiceNow, Microsoft, and SharePoint. It also offers custom API integrations for platforms such as SAP and Oracle, ensuring your field and back-office data remain connected and synchronized.

Can I use the TrueContext mobile forms app when I don’t have an internet connection?

Absolutely. TrueContext’s mobile forms app works seamlessly offline, allowing technicians to collect data reliably in areas with poor or no connectivity. Data syncs automatically once an internet connection becomes available, ensuring continuous productivity. Learn more in our guide to getting started.

What types of data can I collect with TrueContext forms?

TrueContext forms enable technicians to capture diverse data types, including text, images, barcodes, digital signatures, sketches, GPS locations, timestamps, and scanned documents. This rich data collection capability ensures accuracy, accountability, and compliance for various field operations. Learn more about data collection.

Can I generate and share documents (PDF, Word, Excel) from form submissions?

Yes. TrueContext allows you to automatically generate professional, ready-to-share documents in formats such as PDF, Word, and Excel directly from form submissions. This simplifies reporting, ensures accuracy, and accelerates communication between field teams, clients, and stakeholders. Learn more about TrueContext Documents.

Still have questions?

Book a 15-minute chat to learn how you can make TrueContext work for you.