Product

Solutions

Pricing

Resources

close

Product

Solutions

Pricing

Resources

west

Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

west

Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight

west

Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

CUSTOMER STORY

VFC stays grounded with TrueContext

VFC staff using tablet to inspect equipment
Business Goals
  • Accelerate submission of daily field reports
  • Improve efficiency of field teams
Outcomes & Results
  • 1 hr saved/team/day
  • $25K/month saved
  • 40 techs
  • Improved visibility into team performance

The Challenge

VFC safeguards facilities from lightning and transient voltage by designing and installing lightning protection, grounding, surge protection, and lightning warning systems. Founded in 1989, the Utah-based company has grown to become the nation’s leader in its industry, providing solutions for over 20,000 businesses globally.

VFC currently has more than 600 active projects across the country, with customers serviced by teams from the company’s regional offices. Before TrueContext, the teams were relying on antiquated paper-based processes for their daily reports.

“The challenge was trying to find a way to get the reports back to the office on a daily basis, so that we didn’t have a lag time with all these people travelling all over the place,” says Vice President Travis Vought.

The Solution

To overcome its challenges, this industry leader turned to TrueContext, a mobile solution provider that allows field workers to collect vital work data on phones and tablets, and submit accurate and media-rich forms from anywhere in near real time.

When field workers arrive on a site and enter a job site ID in the form, the app automatically fills out all the linked data – addresses, contact names, phone numbers, etc. – stored in the company’s CRM records, saving valuable time and minimizing typos and other data entry errors. And when filling out reports, field teams no longer need to just describe the work they’ve done on site; they can show what they’ve done. With TrueContext, field teams can take site photos, which are seamlessly integrated into the final reports.

“TrueContext has changed everything,” says Vought. “It’s made everything they do in the field easier.”

As a result, field workers now need only five minutes to complete their daily work journals – a task that used to take half an hour out of their days. With the touch of a button, the reports are immediately submitted to the office.

“There’s no more work for them to do at all. It’s drastically improved their efficiency on the job site.”

All told, VFC is reaping a total annual savings of $340,000.

TRAVIS VOUGHT
VICE PRESIDENT
VFC

The Benefits

“Conservatively, TrueContext is saving our field teams half an hour per day. That adds up quickly. That’s $25,000 a month,” says Vought.

TrueContext has streamlined operations at the office as well, with increased efficiency in payroll and invoicing saving VFC $40,000 a year.

“TrueContext has sped everything up to virtually real time. That’s had a huge impact on all of our operations.”

Business Goals
  • Accelerate submission of daily field reports
  • Improve efficiency of field teams
Outcomes & Results
  • 1 hr saved/team/day
  • $25K/month saved
  • 40 techs
  • Improved visibility into team performance

The Challenge

VFC safeguards facilities from lightning and transient voltage by designing and installing lightning protection, grounding, surge protection, and lightning warning systems. Founded in 1989, the Utah-based company has grown to become the nation’s leader in its industry, providing solutions for over 20,000 businesses globally.

VFC currently has more than 600 active projects across the country, with customers serviced by teams from the company’s regional offices. Before TrueContext, the teams were relying on antiquated paper-based processes for their daily reports.

“The challenge was trying to find a way to get the reports back to the office on a daily basis, so that we didn’t have a lag time with all these people travelling all over the place,” says Vice President Travis Vought.

The Solution

To overcome its challenges, this industry leader turned to TrueContext, a mobile solution provider that allows field workers to collect vital work data on phones and tablets, and submit accurate and media-rich forms from anywhere in near real time.

When field workers arrive on a site and enter a job site ID in the form, the app automatically fills out all the linked data – addresses, contact names, phone numbers, etc. – stored in the company’s CRM records, saving valuable time and minimizing typos and other data entry errors. And when filling out reports, field teams no longer need to just describe the work they’ve done on site; they can show what they’ve done. With TrueContext, field teams can take site photos, which are seamlessly integrated into the final reports.

“TrueContext has changed everything,” says Vought. “It’s made everything they do in the field easier.”

As a result, field workers now need only five minutes to complete their daily work journals – a task that used to take half an hour out of their days. With the touch of a button, the reports are immediately submitted to the office.

“There’s no more work for them to do at all. It’s drastically improved their efficiency on the job site.”

All told, VFC is reaping a total annual savings of $340,000.

TRAVIS VOUGHT
VICE PRESIDENT
VFC

The Benefits

“Conservatively, TrueContext is saving our field teams half an hour per day. That adds up quickly. That’s $25,000 a month,” says Vought.

TrueContext has streamlined operations at the office as well, with increased efficiency in payroll and invoicing saving VFC $40,000 a year.

“TrueContext has sped everything up to virtually real time. That’s had a huge impact on all of our operations.”

Ready to accelerate your business?

Get a demo and start a trial today.

By submitting this form, you agree to our privacy policy.