Business Goals
- Deliver quality service in a timely manner
- Upgrade business processes and systems
Outcomes & Results
- No more lost paper and unbilled work
- Increased customer satisfaction
- Increased efficiency
Electrifying results
When a company’s been in business for over 90 years, it’s a clear demonstration that it has the crucial ability to change with the times. Such is the case for Rex Electric and Technologies, an electrical contractor serving commercial, industrial and institutional customers in the greater Chicago area since 1921.
With offices in Chicago and Addison, Illinois, and with over 450 employees and multiple division fleets in the field, Rex Electric prides itself on delivering high level service in a timely manner. Part of being able to deliver top notch service is periodically upgrading business processes and systems.
“We switched our work order system over to a paperless, electronic-based program, equipping each worker with iPads in the field. This has allowed us (at the office) to view work orders instantaneously,” explains Ryan Schultz, IT Manager for Rex Electric.
But there was one aspect to the work in the field that Rex Electric was lacking. It was looking to add a signature capture to its mobile workflow process.
“TrueContext provided us with a way to take advantage of the new back office system by integrating signatures. I receive an email copy of the signed ticket as soon as my technician has completed the order. No more lost paper and unbilled work.”
RYAN SCHULTZ
IT MANAGER
REX ELECTRIC
Enter TrueContext. A leading AT&T business solution, TrueContext is a mobile form that works with all major smartphones and tablets, and ties in with any back office system. TrueContext lets workers capture data, signatures, photos, and more, letting company head offices receive real-time reporting from the field. The TrueContext Web Portal also lets managers monitor field work progress and dispatch work orders to individuals or teams on the go.
Rex Electric is certainly seeing the benefits of instituting TrueContext into its processes. To stay ahead of the game and continue to lead the way in Chicago’s electrical contractor industry, Rex Electric executives knew it had to stay ahead of the game – and TrueContext has helped them to do just that.
“TrueContext has been a huge benefit to the fleets. It’s helped to make the team more efficient and most importantly, the customers happier.”
