Product

Solutions

Pricing

Resources

close

Product

Solutions

Pricing

Resources

west

Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

west

Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight

west

Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

CUSTOMER STORY

REX Electric – a productivity powerhouse

Rex Electric staff using tablet to inspect equipment
Business Goals
  • Deliver quality service in a timely manner
  • Upgrade business processes and systems
Outcomes & Results
  • No more lost paper and unbilled work
  • Increased customer satisfaction
  • Increased efficiency

Electrifying results

When a company’s been in business for over 90 years, it’s a clear demonstration that it has the crucial ability to change with the times. Such is the case for Rex Electric and Technologies, an electrical contractor serving commercial, industrial and institutional customers in the greater Chicago area since 1921.

With offices in Chicago and Addison, Illinois, and with over 450 employees and multiple division fleets in the field, Rex Electric prides itself on delivering high level service in a timely manner. Part of being able to deliver top notch service is periodically upgrading business processes and systems.

“We switched our work order system over to a paperless, electronic-based program, equipping each worker with iPads in the field. This has allowed us (at the office) to view work orders instantaneously,” explains Ryan Schultz, IT Manager for Rex Electric.

But there was one aspect to the work in the field that Rex Electric was lacking. It was looking to add a signature capture to its mobile workflow process.

“TrueContext provided us with a way to take advantage of the new back office system by integrating signatures. I receive an email copy of the signed ticket as soon as my technician has completed the order. No more lost paper and unbilled work.”

RYAN SCHULTZ
IT MANAGER
REX ELECTRIC

Enter TrueContext. A leading AT&T business solution, TrueContext is a mobile form that works with all major smartphones and tablets, and ties in with any back office system. TrueContext lets workers capture data, signatures, photos, and more, letting company head offices receive real-time reporting from the field. The TrueContext Web Portal also lets managers monitor field work progress and dispatch work orders to individuals or teams on the go.

Rex Electric is certainly seeing the benefits of instituting TrueContext into its processes. To stay ahead of the game and continue to lead the way in Chicago’s electrical contractor industry, Rex Electric executives knew it had to stay ahead of the game – and TrueContext has helped them to do just that.

“TrueContext has been a huge benefit to the fleets. It’s helped to make the team more efficient and most importantly, the customers happier.”

Business Goals
  • Deliver quality service in a timely manner
  • Upgrade business processes and systems
Outcomes & Results
  • No more lost paper and unbilled work
  • Increased customer satisfaction
  • Increased efficiency

Electrifying results

When a company’s been in business for over 90 years, it’s a clear demonstration that it has the crucial ability to change with the times. Such is the case for Rex Electric and Technologies, an electrical contractor serving commercial, industrial and institutional customers in the greater Chicago area since 1921.

With offices in Chicago and Addison, Illinois, and with over 450 employees and multiple division fleets in the field, Rex Electric prides itself on delivering high level service in a timely manner. Part of being able to deliver top notch service is periodically upgrading business processes and systems.

“We switched our work order system over to a paperless, electronic-based program, equipping each worker with iPads in the field. This has allowed us (at the office) to view work orders instantaneously,” explains Ryan Schultz, IT Manager for Rex Electric.

But there was one aspect to the work in the field that Rex Electric was lacking. It was looking to add a signature capture to its mobile workflow process.

“TrueContext provided us with a way to take advantage of the new back office system by integrating signatures. I receive an email copy of the signed ticket as soon as my technician has completed the order. No more lost paper and unbilled work.”

RYAN SCHULTZ
IT MANAGER
REX ELECTRIC

Enter TrueContext. A leading AT&T business solution, TrueContext is a mobile form that works with all major smartphones and tablets, and ties in with any back office system. TrueContext lets workers capture data, signatures, photos, and more, letting company head offices receive real-time reporting from the field. The TrueContext Web Portal also lets managers monitor field work progress and dispatch work orders to individuals or teams on the go.

Rex Electric is certainly seeing the benefits of instituting TrueContext into its processes. To stay ahead of the game and continue to lead the way in Chicago’s electrical contractor industry, Rex Electric executives knew it had to stay ahead of the game – and TrueContext has helped them to do just that.

“TrueContext has been a huge benefit to the fleets. It’s helped to make the team more efficient and most importantly, the customers happier.”

Ready to accelerate your business?

Get a demo and start a trial today.

By submitting this form, you agree to our privacy policy.