We’re heading to Field Service Med 2024. Read all the details here.

Mobile Apps Medical Equipment | TrueContext, formerly ProntoForms

Product

Solutions

Pricing

Resources

close

Product

Solutions

Pricing

Resources

west

Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

west

Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight

west

Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

Medical intrument industry hero

Deliver context to medical device technicians for mission-critical tasks

Take control of your environment by harnessing field intelligence

Out in the field, your workers require high-precision data to perform a variety of jobs involving sophisticated medical devices.

east

And these assets only grow in complexity with every model refresh.

Without the right information and efficient preventative maintenance processes, malfunctions could occur, requiring hospitals to take critical machines offline.

In high-impact, tight-regulation environments like healthcare, mistakes can be costly. From asset downtime to regulator fines to actual human lives, imprecise work in the medical device industry has serious consequences. Technicians need accurate, contextual guidance that addresses the multilayered intricacies of medical asset installations, maintenance, audits, and inspections.

Arm your field engineers with the precision they need

Designed to deliver the same rich experience in offline environments

Medical installation form screenshot on tablet
  • Accelerated productivity and revenue recognition
    Leverage increased productivity to boost technician activity, eliminate backlog, and accelerate revenue recognition. Install, inspect, and maintain more medical assets on more sites, with fewer truck rolls, in less time.
  • Site readiness before you arrive
    Arrive prepared at every job with context. Coordinate construction effort prior to delivery to ensure hassle-free installation of large-scale diagnostic equipment.
  • Accurate and consistent installations
    Equip your technicians with contextual information to manage and conduct installation of sensitive medical instrumentation – exactly when they need it.
  • Context-driven repair
    Medical instrumentation has a fine gradation of failure, and each precise point could trigger a different workflow. Ensure that your engineers have the right information to identify any failure and bring devices back up from any given point.
  • Intelligent field service realized
    Transform data into actionable insights that inform business decisions, from streamlined preventative maintenance of sophisticated medical equipment to efficient inventory and logistics management.
  • Differentiated customer service
    Enable real-time communication with customers. Send work order reports, alerts, and quotes on the fly and create new opportunities for your sales teams.
Close up of hands holding a tablet

Painless compliance? Yes, it’s possible.

Guide technicians through their workflows with compliance built into the process – keeping them in step with ever-changing medical regulations. Increase asset uptime and mitigate regulatory risk with traceable, on-demand compliance reporting.

Conrad Smits portrait

Conrad Smits from Philips Healthcare

Discover how Philips Healthcare empower medical service with digital transformation.

Gateway Mechanical Services company logo

Gateway Mechanical cranks up productivity with TrueContext

On the executive level, the company knew that it simply couldn’t keep the paper process status quo.

Alcon company logo

Alcon’s vision for streamlined field services

Alcon manufactures innovative medicines and devices to serve the full lifecycle of eye care needs.

Resource images feature on mobile devices

Increase field engineer productivity and first-time fix rates

Boost technician morale and productivity by giving field engineers context and intelligence to service complex assets. Guide field engineers step-by-step with asset-specific forms that change contextually depending on input. Reduce data entry work for field engineers with Data Router, a feature that gives field engineers a way to capture UDIs, and other forms of GS1 barcodes effectively on their mobile devices.

Leverage data from key systems to give engineers context and intelligence

Connect TrueContext to FSM, EAM, EHS, CRM, and more. Ensure detailed asset information is pre-filled in-form before the engineer starts the service call. Use IT-approved point-and-click integrations or API/web hook functionality to pull live contextual data from your systems. Or, pre-load data like job location, directions, contextual asset history, and asset readiness for offline use in the field.

infographic featuring app integrations
Workflow dispatching feature diagram

Fine-tune asset service to reduce costs and increase asset uptime

Route field data submissions to senior technicians or managers to triage answer exceptions, threshold violations, or other issues found during service calls. Ensure everyone from the customer to your back office has complete visibility into assets and work completed with detailed customer or asset-specific reports (PDF, Word, XLS, JSON, XML, CSV, and HTML).

Explore how organizations in your industry are solving critical business and operational problems with our help

Still have questions?

Speak to a product expert.

By submitting this form, you agree to our privacy policy.