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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

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Double the productivity, half the effort

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Iterate and deploy dynamic workflows rapidly

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Digitization at speed and at scale

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A platform that meets your IT requirements

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Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

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Visibility now, predictability for tomorrow

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See how TrueContext can help your business

CUSTOMER STORY

Roadway Worker Training goes mobile

Utility technician using tablet to inspect equipment

Business Goals

  • Improve data quality
  • Reduce communication bottlenecks in submitting data
  • Reduce time required to invoice customers

Outcomes & Results

  • Improved data quality
  • Instant form submission
  • Faster turnaround for invoices, resulting in improved cashflow

The Challenge

Located in Florida, Roadway Worker Training (RWT) provides the railroad industry with a wide variety of high quality safety, compliance, and technical training, as well as targeted services and products.

Prior to TrueContext, all RWT data, such as customer invoicing, was collected in the field on notepads. At the end of the week, field workers would fax their paperwork to the main office where it would get organized and then sent out to customers.

Days might pass before the forms finally reached the office. When they arrived, the written text was not always clear, forcing office staff to re-write the data to make it legible. Sometimes, field workers would skip sections of the form, leaving critical data missing.

The Solution

Roadway Worker Training implemented TrueContext on Panasonic Toughpad. “Toughpad is exactly what it says. It’s a great piece of equipment to utilize in a railroad setting,” says Steve Peery, Senior Signal Director. Field workers can effortlessly collect data and even download railroad manuals. Forms are submitted with the touch of a button, eliminating end-of-day paperwork.

The Benefits

Going mobile has transformed business processes for Roadway Worker Training. Forms are now much easier to read, and with the addition of required fields, such as the signature field, workers can’t leave out crucial data. Instant form submission has expedited turnaround for invoices. “As soon as they’re finished at that job site, they can send that form in and we have it immediately,” says Jennifer Weithman of Roadway Worker Training. “In turn, I can send my invoices out quicker, which can help with our cashflow.”

Business Goals

  • Improve data quality
  • Reduce communication bottlenecks in submitting data
  • Reduce time required to invoice customers

Outcomes & Results

  • Improved data quality
  • Instant form submission
  • Faster turnaround for invoices, resulting in improved cashflow

The Challenge

Located in Florida, Roadway Worker Training (RWT) provides the railroad industry with a wide variety of high quality safety, compliance, and technical training, as well as targeted services and products.

Prior to TrueContext, all RWT data, such as customer invoicing, was collected in the field on notepads. At the end of the week, field workers would fax their paperwork to the main office where it would get organized and then sent out to customers.

Days might pass before the forms finally reached the office. When they arrived, the written text was not always clear, forcing office staff to re-write the data to make it legible. Sometimes, field workers would skip sections of the form, leaving critical data missing.

The Solution

Roadway Worker Training implemented TrueContext on Panasonic Toughpad. “Toughpad is exactly what it says. It’s a great piece of equipment to utilize in a railroad setting,” says Steve Peery, Senior Signal Director. Field workers can effortlessly collect data and even download railroad manuals. Forms are submitted with the touch of a button, eliminating end-of-day paperwork.

The Benefits

Going mobile has transformed business processes for Roadway Worker Training. Forms are now much easier to read, and with the addition of required fields, such as the signature field, workers can’t leave out crucial data. Instant form submission has expedited turnaround for invoices. “As soon as they’re finished at that job site, they can send that form in and we have it immediately,” says Jennifer Weithman of Roadway Worker Training. “In turn, I can send my invoices out quicker, which can help with our cashflow.”

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