Product

Solutions

Pricing

Resources

close

Product

Solutions

Pricing

Resources

west

Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

west

Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

Use Case Spotlight

west

Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

background image of elevator technician working

Use Case

Kickstart asset modernization with guided inspection workflows

Adaptive feasibility surveys improve productivity and revenue recognition for elevator company

CHALLENGES


Low asset visibility

Existing data on deployed assets do not include the level of detail required to make informed decisions. The organization wanted a deeper understanding of its existing elevators and needed a streamlined way to perform asset inspections.

Unsuitable software for the field

Equipment surveys were conducted using spreadsheets, making the process tedious for mobile users. The current software was not designed for field work.

Excessive technician travel

Because there was little visibility into asset information, technicians were needing to come on site multiple times to perform thorough inspections.

SOLUTION


TrueContext designed a guided contextual survey, directing field technicians on which data points to capture and which measurements to take on the job. The survey delivered resource images to enable users to competently perform the inspections, regardless of experience or skill level.

The workflow adapted based on the specific asset being surveyed so that technicians could capture the information required for the business to assess feasibility. Only potential candidates were tagged for a full technical inspection based on survey findings.

Tabet device turned off, black screen

OUTCOMES


Low code development icon

Improved data quality

The workflows adapted to the specific asset being inspected, so only relevant data would be captured. Information would be validated on the spot based on acceptable ranges.

Stopwatch icon

Accelerated revenue recognition

When assets were tagged for update, full technical inspections were scheduled and completed, with a quote immediately sent to the customer for approval.

High performance icon

More efficient inspections

The surveys enabled technicians to move quickly through the workflow with an intuitive mobile app as a primary data capture tool. 

Compliance icon

Increased worker safety

Safety and compliance were woven into the survey workflows, ensuring protocol be followed by technicians performing the work.

Wrench icon

Reduced technician travel

Only candidates for upgrade would require a more robust technical inspection, so technicians only return to site to perform the work when necessary.

Streamline elevator inspections with TrueContext

Book a 15-minute chat to learn how you can make TrueContext work for you.