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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

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Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

Use Case Spotlight

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Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

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TrueContext + ServiceNow Integrations for FSM: Navigate Complex Work with Ease

  • Scalable, easy to build a no-code platform that can be managed by field operations analysts
  • Apps intelligently provide contextual data from ServiceNow and your other business systems directly to field engineers
  • Empower field engineers to reliably handle intricate, complex work with guided task flows
  • Powerful custom documentation enables detailed work records to automatically be routed to stakeholders & systems
  • Most comprehensive integrations ensure data is seamlessly moved from TrueContext, to ServiceNow, and beyond

Streamline Field Operations with Integrated Forms

Give your field engineers a mobile app that’s easy to use

Work is handled right the first time so wasted hours are reduced and unnecessary truck rolls/repeats visits are eliminated—directly improving your business’ bottom line. Users save 90 minutes per day per field engineer.

Easily create fully integrated mobile forms that improve field task flows

When work processes change, don’t call a meeting with your developers, or land in the change request queue. Your field operations analysts can implement and deploy work and compliance changes in a few mouse clicks.

Get mobile forms connected to ServiceNow and your full stack

Data from ServiceNow integrations and other systems are made available, with context, to your field teams. Integrate the meaningful field data you collect into ServiceNow, all other business systems, and reports.

Improve Field Service Work Efficiency

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Work Offline

Complete work with or without a network connection to service remote locations or places.

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Rich Data Collection

Remove tedious and repetitive admin work with rich media capture, including annotated images, audio, OCR/barcode scanning, GPS, and signatures.

Document Generation

Generate documents, each with their own unique appearance and format, using different data sets. Use for internal or customer-facing documents, all from a single form submission.

Conditional Logic

Control the flow of tasks with adaptive conditions and actions that determine what happens when conditions are met.

Repeat Sections

Allow users to enter a variable number of entries for the same set of questions—typically used for entering things like parts, labor, or material line items.

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Document Scanning

Include paper documents directly within digital forms. Field technicians use their mobile device’s camera to capture documents to support traceability or compliance requirements.

ServiceNow and Tech Stack Integrations

Access and update your ServiceNow records from the TrueContext app

  • Seamlessly integrate with ServiceNow to fill-in data automatically from CSM, FSM, ITAM, and other business systems.
  • Apps intelligently provide data with context from ServiceNow and your other business systems, empowering your field teams to complete their work efficiently and safely.
  • App-to-App integrations means TrueContext launches from the ServiceNow Agent with contextual information automatically added to the form.

“(Over 50 apps deployed) In the past, if I had to deploy an app without that flexible technology, it would take months and a minimum of $300,000.”

BUDDY SAUCIER
VP, HVAC SERVICE

Frequently Asked Questions

What are the benefits of using custom field apps to integrate with my ServiceNow platform?

There are numerous benefits, including having asset data from ServiceNow appear directly in field technicians’ workflows at the exact time they need it as they complete their jobs. Integrating also removes the need for technicians to navigate between applications.

Can I build my own custom mobile apps without any coding experience?

Yes! You can build your own mobile apps using a drag-and-drop builder without needing to enter a line of code. This is especially helpful so that non-technical staff who understand your processes can build workflows.

What kind of support and training is available for building and configuring custom apps in ServiceNow?

ServiceNow’s fully-integrated app platform, TrueContext, has a large amount of training available, including a professional services team, webinars, product documentation, and TrueContext University for training.

What are some common use cases for the custom field apps with ServiceNow integration?

Field apps’ customizable nature means they can be used for countless field use cases including installation, preventative maintenance, repair, decommissioning, health & safety, and site surveys.

Can I launch the custom field apps from other field service apps?

Yes. App-to-App integrations means TrueContext launches from the ServiceNow Agent with contextual information automatically added to the form.

Ready to unleash productivity?

Book a 15-minute chat to learn how you can make TrueContext work for you.