ServiceNow Integration With TrueContext
Navigate Complex Field Service Work With Ease
- Scalable, easy to build a no-code platform that field operations analysts can manage.
- Apps intelligently provide contextual data from ServiceNow and your other business systems directly to field engineers.
- Guided task flows empower field engineers to handle intricate, complex work reliably.
- Powerful custom documentation enables detailed work records to automatically route to stakeholders and systems.
- Most comprehensive integrations ensure data is seamlessly moved from TrueContext to ServiceNow and beyond.
Powering Field Service With ServiceNow Integration
On-the-Go Data Collection
The TrueContext mobile app gives you access to the ServiceNow Integration Hub. It reduces the need for manual data entry and enables your team to view, update, and submit work orders on the go, with or without internet access.
Automate Without an IT Team
TrueContext is a no-code platform, which means field operation teams can take service management into their own hands. Team members with no web development experience can design, modify, and automate workflows themselves, catering to the exact needs of their unique teams.
Connect Your Full Tech Stack
TrueContext’s integration with ServiceNow is seamless, meaning every submission flows back into your service management platform. This ensures complete data synchronization, process automation, and visibility.
Improve Field Service Work Efficiency
No Connection? No Problem
With TrueContext’s offline mobile forms app, technicians can complete inspections, capture data, and record service details without a network connection. Field submissions sync when a connection is restored.
Capture Every Piece of Data
Simplify documentation and eliminate the kind of repetitive admin work nobody wants to do through rich data capture in the TrueContext mobile app.
Field teams can enhance every form with annotated images, audio notes, GPS coordinates, barcodes, optical character recognition (OCR) scans, and digital signatures.
Automate Document Generation
With TrueContext’s ServiceNow integration, teams can create professional documents instantly without finicky manual formatting. Customize documents for internal or customer-facing use, and keep reports accurate and consistent across services.
Use Conditional Logic
Reduce errors, improve security and compliance, and complete more tasks with automated workflows with adaptive forms that adjust to real-world conditions. TrueContext uses conditional logic that automatically adjusts fields, actions, and next steps based on technician inputs or data from integrated systems.
Seamless Repetition
Handle complex data entry in the field with repeat sections that let users record a variable number of entries for the same set of questions. Convenient for tracking parts, labor, materials, or equipment, this form feature ensures every detail is captured accurately and quickly.
Easy Document Scanning
Integrated document scanning enables teams to eliminate paperwork and strengthen traceability. Field teams can scan documents using their mobile device camera. Each scanned file is stored and synced automatically with ServiceNow and any other connected system.
Use Cases by Department
Field Service Operations
- Dispatch, track, and complete orders from the field.
- Capture photos and signatures in the mobile app.
- Automatically sync updates with other mobile apps for field service.
Maintenance Operations
- Manage preventative and corrective maintenance
- Capture equipment conditions with photos and checklists
- Ensure updates flow to asset management and maintenance systems
Compliance & Quality Assurance
- Standardize inspections, audits, and certifications.
- Apply guided compliance checklists with conditional logic.
- Improve traceability and reporting.
ServiceNow and Tech Stack Integrations
Access and update your ServiceNow records from the TrueContext app
- Seamlessly integrate with ServiceNow to fill-in data automatically from CSM, FSM, ITAM, and other business systems.
- Apps intelligently provide data with context from ServiceNow and your other business systems, empowering your field teams to complete their work efficiently and safely.
- App-to-App integrations means TrueContext launches from the ServiceNow Agent with contextual information automatically added to the form.
Ultimately by automating the data flow, we minimized the budget impact of manual work, of retrieving and loading that data … That saves the users a lot of time, and they have high satisfaction.
Ginger Blainey
manager of business analysis and product owner
ICF
This amazing product enables us to collect various field data, feed it into our corporate EH&S (environmental, health, and safety) and asset management systems, saving a lot of time and effort. The forms are easy to build and intuitive to use. This is a really well thought-out and designed product.
Oleksiy Golovchenko
senior air compliance specialist
Ovintiv
Frequently Asked Questions
What are the benefits of using custom field apps to integrate with my ServiceNow platform?
Can I build my own custom mobile apps without any coding experience?
What kind of support and training is available for building and configuring custom apps in ServiceNow?
What are some common use cases for the custom field apps with ServiceNow integration?
Can I launch the custom field apps from other field service apps?
Ready to unleash productivity?
Book a 15-minute chat to learn how you can make TrueContext work for you.