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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

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Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight

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Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

Customer Story

Ingersoll Rand increases productivity and service quality

Ingersoll Rand company logo
Business Goals
  • 17.75 hours saved on each monthly report
  • Intuitive forms helped to mobilize processes
  • Increased productivity & accountability of area managers
Outcomes & Results
  • $48,818 saved each year
  • Increased employee efficiency due to improved process and accuracy
  • Increased customer satisfaction due to reformed communication with field employees

The Challenge

Ingersoll Rand have 50 Service Engineers and 14 Installation Engineers who carry out reactive and planned preventative maintenance of all Ingersoll Rand automatic door systems. With 14,000 managed assets across the UK and the installation of approx. 150 new systems every month, the Service Engineers play an integral role within the company. Major clients include Sainsbury’s, Marks & Spencer, Home Retail Group, Aldi, Primark and many more.

Before using TrueContext from ILG Business, the Service Engineers had many paper-based processes, which they carried out on a day-to-day basis. This included completing the relevant duplicate form and using a variety of duplicate pads to cover all aspects of the process. The Engineers were then expected to post a copy of all the relevant forms to Head Office for processing. Each job was issued by text and the location of the Engineer was dependent on them contacting and asking the individuals for the details. Manual storage processes included scanning of paperwork and then attaching the scanned copy to the service request.

The Solution

As the UK’s sole agent for TrueContext, ILG Business was the perfect partner for Ingersoll Rand for many reasons. TrueContext is infinitely configurable which allows for continual improvements and updates to be made which makes this solution the ideal fit. ILG Business are the full service provider for TrueContext and past experience shows that there is a greater accountability risk when a combination of providers are involved. TrueContext is D&B checked and allows for encrypted transactions, which means it is an extremely stable and reliable solution to use. With proven fleet management experience, ILG Business was able to provide Ingersoll Rand with security, access and response.

The Benefits

The equipment and software has been well received by Engineers and functions reliably from day to day. The transmission of documents is robust and Ingersoll Rand have not lost a single document since using TrueContext. Employee engagement as a result of improved communication has been tremendous and the 50 engineers feel more integrated with the rest of Ingersoll Rand.

Not only has TrueContext saved Ingersoll Rand money, it has also improved customer satisfaction due to improved revisit planning, enhanced employee engagement and reformed communication with field based employees. Engineer efficiency has also been boosted due to improved process and accuracy.

Business Goals
  • 17.75 hours saved on each monthly report
  • Intuitive forms helped to mobilize processes
  • Increased productivity & accountability of area managers
Outcomes & Results
  • $48,818 saved each year
  • Increased employee efficiency due to improved process and accuracy
  • Increased customer satisfaction due to reformed communication with field employees

The Challenge

Ingersoll Rand have 50 Service Engineers and 14 Installation Engineers who carry out reactive and planned preventative maintenance of all Ingersoll Rand automatic door systems. With 14,000 managed assets across the UK and the installation of approx. 150 new systems every month, the Service Engineers play an integral role within the company. Major clients include Sainsbury’s, Marks & Spencer, Home Retail Group, Aldi, Primark and many more.

Before using TrueContext from ILG Business, the Service Engineers had many paper-based processes, which they carried out on a day-to-day basis. This included completing the relevant duplicate form and using a variety of duplicate pads to cover all aspects of the process. The Engineers were then expected to post a copy of all the relevant forms to Head Office for processing. Each job was issued by text and the location of the Engineer was dependent on them contacting and asking the individuals for the details. Manual storage processes included scanning of paperwork and then attaching the scanned copy to the service request.

The Solution

As the UK’s sole agent for TrueContext, ILG Business was the perfect partner for Ingersoll Rand for many reasons. TrueContext is infinitely configurable which allows for continual improvements and updates to be made which makes this solution the ideal fit. ILG Business are the full service provider for TrueContext and past experience shows that there is a greater accountability risk when a combination of providers are involved. TrueContext is D&B checked and allows for encrypted transactions, which means it is an extremely stable and reliable solution to use. With proven fleet management experience, ILG Business was able to provide Ingersoll Rand with security, access and response.

The Benefits

The equipment and software has been well received by Engineers and functions reliably from day to day. The transmission of documents is robust and Ingersoll Rand have not lost a single document since using TrueContext. Employee engagement as a result of improved communication has been tremendous and the 50 engineers feel more integrated with the rest of Ingersoll Rand.

Not only has TrueContext saved Ingersoll Rand money, it has also improved customer satisfaction due to improved revisit planning, enhanced employee engagement and reformed communication with field based employees. Engineer efficiency has also been boosted due to improved process and accuracy.

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