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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

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Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight

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Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

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Double the productivity, half the effort: The power of workflow automation

A field service platform designed for process efficiency

Field service demand is only trending one way – up. How does your organization keep pace?

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Expand the service capabilities of your existing field teams with workflow automation.

At a time when asset-intensive organizations are looking to maximize the operational efficiency and longevity of their equipment, field service organizations face mounting pressure to find novel ways to keep up with customer demand while managing a growing skills shortage. The workforce is already stretched thin as they strive for higher productivity servicing more and more sophisticated field assets.

Productivity

Stop juggling multiple apps and use a singular platform for all field activity. Capture digital data, execute guided workflows, and complete critical paperwork in one stream of work.

Safety

Weave safety and compliance into your workflows. Generate audit-ready reports as technicians complete work orders.

Quality

Improve service quality with faster inspections, installations, and repairs. Automate work order reports, spot quotes, and other customer service documents.

Intelligence

Build data collection into mobile workflows and enable true field service intelligence. Create predictive models focused on asset maintenance, technician activity, and customer retention.

The technology behind the possibility

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Powerful conditional logic

Our advanced “If this, then that” functionality gives you full control over the user experience in the app. Use the mobile form builder to define rules that show relevant sections, stream contextual guidance, and trigger specific actions based on technician input.

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Data routing

Automatically validate and guide captured data that flows into a form and use it to run the business logic in that form, thereby automating as much of the process in the field as possible.

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Offline mode

Equip your team with a field service tool that delivers the same rich experience – online and offline. No handoff, fully operational without wireless access, all your data available to field technicians.

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Camera-to-text

Capture photos with OCR and tap highlighted text to input character strings or sentences directly into forms.

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Integrations, from out-of-the-box to custom API

Data drives the field service industry. Keep it flowing between the field and your office systems such as your FSM, EAM, and APM platforms. Creating these connections takes as little as a few clicks with various levels of software integrations.

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Custom documents for multiple stakeholders

Build and format custom documents from a single workflow with a single submission – work summary to a customer, approval to a manager, a compliance record for future use by an auditor.

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Customer feedback with CSAT forms

Learn directly from customers to improve retention. Deploy CSAT forms after service calls to submit proof of work and request feedback from clients.

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We were doing about 300 inspections per month, on a regional scale. Now that we’ve implemented [TrueContext], we’re doing about 1,300 inspections per month coast to coast.

JASON BLOCH
MANAGER, INSPECTION SERVICES
TANKOLOGY

 

Many of us who participated in the research and picking a solution were thinking more like a one year timeline. When we were able to go from zero to fully deployed in under a month.

MATT LAMBERT
VP OPERATIONS
PRIMELINE UTILITY SERVICES

In an industry where safeguarding employees and the job site is paramount, [TrueContext] has greatly helped to streamline and speed up our health and safety data collection and reporting.

CHRISTINA LINDSTROM
HEALTH & SAFETY MANAGER
OBAYASHI

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