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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

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Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

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Customer Stories

TrueContext applied in enterprise environments

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Answers to the most common product questions

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TrueContext features, usage, and technical details

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See how TrueContext can help your business

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Feature Spotlight

Mobile search

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FEATURE
HIGHLIGHTS

FEATURE HIGHLIGHTS

  • Find contextual information fast
  • Continue in-progress forms
  • Streamline your workflows

THE PROBLEM

It can be difficult to view details of a completed work order from the past and finding historical contextual data can be a challenge. The result is lost time and money. To get the information they need, workers have to call the office or reference old paper forms. They might even access in-house systems of records to retrieve information from past site visits for context surrounding completed work.

Not being able to see a completed work order, results in:

  • Extra strain on the back office with frequent ad hoc requests for information and context
  • Uncertainty about previously completed tasks
  • Data not being housed in an in-house system that’s accessible from the field, or the data itself isn’t structured in a searchable or readable way


Another issue is field workers being unable to continue work on an in-progress work order creating:

  • Duplicated work and delays if paper forms are illegible or lost or if jobs are interrupted
  • Issues when completing work orders that require repeat site visits and multiple technicians
  • Problems handing off or continuing work in progress

OUR SOLUTION

The mobile search feature, when enabled, allows technicians to search for previously submitted forms on the ProntoForms mobile app. Technicians can find complete or incomplete forms to check job site history or continue an existing job. Technicians can select previously completed forms to read or edit them (if permitted). This not only gives field technicians a full contextual picture of the previous work performed, but also delivers information needed to carry out their tasks without having to waste time sourcing paper documents.

You can also incorporate search into your workflows to enable your techs to find and continue working on an in-progress work order if you are using our Teamwork functionality.

The mobile search feature lets you:

  • Enable or disable which forms are searchable from the admin portal
  • Search customized form submission names
  • Set additional search parameters for Submission State and Dates
  • Maintain a list of a mobile user’s last ten searches
  • Claim incomplete/unassigned Teamwork-enabled forms
Mobile search packshot

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