Connect mobile form data to Zendesk
ProntoForms offers out-of-the-box connectivity with Zendesk. A mobile form submission by a field user can trigger the creation of a Zendesk ticket, using collected data to quickly address any field issues.
The Zendesk Data Destination routes submitted mobile form data to a Zendesk “ticket” in the Zendesk domain of your choice. Use your forms to specify priorities and ticket types; use form data and answers to create dynamic, customized subject lines and comments. Not all of the data in a submitted form needs to appear in the Zendesk ticket; pick and choose the applicable fields to include, and even include files as ticket attachments. The Zendesk Data Destination can create new Zendesk users, or submit tickets through an existing user whose email address matches the user’s email address. The Zendesk Data Destination can be combined with other data destinations to supplement other processes such as Dropbox.