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Tag: field service
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Digital transformation in field service
Digital transformation in field service has been on the tip of everyone’s tongue ever since the term was coined over ten years ago. It’s no longer a nice-to-have option for field organizations—it’s table stakes. Things have been moving fast over those 10+ years. The future is here now. TrueContext’s VP of Client Success and Operations…
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How do you design a comprehensive field service solution?
If you’re looking for more information on how to design a comprehensive field service solution with TrueContext, then this blog post is for you. At EMPOWER’21, ProntoForms’ (now TrueContext’s) annual user conference, two of our brilliant product experts demonstrated the art of the possible. Ian Chamberlain (of Ian’s Insights articles in the TrueContext’s Community), Implementation…
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Case study: ProntoForms (now TrueContext) delivers a massive ROI for global manufacturer
Our solution is trusted by leading enterprises worldwide across many diverse industries. Everyone from medical device manufacturers like Alcon, oil and gas companies such as Halliburton, and construction firms including Obayashi, rely on our product to ensure their field technicians are efficient and safe. We’re proud to share that we were recognized for delivering substantial…
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Agents of change accelerate field service digital transformation
There’s no time to waste. To remain ahead of the game, field service leaders have to move at the speed of digital. The overall aim is to accelerate digital transformation to support the meaningful growth of the organization. Agents of change, are you ready to get in on the action? There’s no better catalyst to…
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Are you ready for data-driven field service safety in the Industry 4.0 era?
Let’s look at some sobering facts about field service safety. The National Safety Council notes a worker suffers an on-the-job injury every seven seconds. Installation, repair, and maintenance work hold standing in the top five occupations with the largest number of workplace injuries. While safety has always been a concern for field service leaders, the…
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TrueContext fuels efforts to improve turnarounds and shutdowns
Many oil and gas companies share the goal to improve turnarounds (TAR) and shutdowns. These are complex undertakings with numerous moving parts that they must coordinate. With an abundance of complex repairs and mechanical adjustments that must be done precisely, safely, and across thousands of lines, these initiatives often rely upon the work of thousands…
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Innovation or irritation? Field techs talk tech
Field technicians are the heart and soul of any service-driven organization. ProntoForms knows these brave superheroes often risk life and limb to keep the lights on. At the end of the day, you want your field techs to return home to their families after a job well done and be ready to take on the…
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Purell’s success with ProntoForms (now TrueContext) & Salesforce
Everyone loves a good success story. When a company uses technology to effectively solve its business challenges that’s one thing for celebration. The successful coordination of field service teams rapidly and efficiently in hospitals across the United States to install hand sanitizing stations—during a pandemic. Now that’s a next-level success story. At EMPOWER’21, we had…
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Are you looking for meaningful insights from field service leaders?
Field service is complex and ever-changing. There’s a strong need to keep up with accelerated digital transformation efforts and emerging technologies. Then there’s the desire field service leaders have to keep customers satisfied in a world where their demands are growing more elaborate. This short list of problems is just the tip of the iceberg…