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Tag: field service
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The link between field service worker safety and technician satisfaction
ProntoForms understands the link between field service worker safety and technician satisfaction.
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What is a firstline worker platform?
As digital transformation turns business processes upside down and inside out, working in isolation or siloed operations, or taking direction from top-down directives are all coming under the microscope. The fact is, like everything digital these days, the fundamental factor behind a successful technological transformation is connection—the relationship in which a person, thing, or idea…
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Can you handle the truth about field technician satisfaction?
If you ever wondered what it would be like to have field service executives and technicians together in a (virtual) room engaging in an honest, no-holds-barred discussion, well here’s your chance. An IdeaShare event sponsored by Service Council™ and ProntoForms provides a rare opportunity to witness a nourishing, but slightly spicy conversation. We gathered a…
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Field service data is the new currency for field service
A decade ago, Clive Humby, mathematician and one of the world’s data pioneers claimed, “Data is the new oil.” His perspective? Like oil, data isn’t valuable on its own but is transformed when gathered, connected, and refined into information used to take action and make informed decisions. If your organization can harness the power of…
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Empowering operations as a citizen developer
What could a product manager for one of the world’s largest fruit-breeding operations have in common with the person in charge of service operations management at Shell? A lot more than you’d think. We interviewed Carol Higgins, Product Manager at International Fruit Genetics (IFG), and Kenneth Bohn, Service Operations Management at Shell as part of an…
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Field service productivity apps keep costs tight and revenue high
Feeling the sting of falling prices pre-Covid and the subsequent degradation of demand, thanks to fewer planes in the air and fewer vehicles on the road, gas and oilfield services are reeling. International behemoth Schlumberger cut roughly 21,000 jobs in July with reported second-quarter losses of $3.4 billion. Between March and August 2020, the oil…
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ProntoForms Teamwork makes the dream work: Our latest field service collaboration feature
Our team is continually thinking of new ways to solve business challenges and help you deliver high-quality field service outcomes. To this end, ProntoForms is excited to announce our latest feature, Teamwork – adding more field service collaboration capabilities to optimize form routing, dispatching, and workflow management. Field service collaboration is the end goal and…
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5 ways quality control inspection software safeguards first-time fix rates
With people physically distancing and companies operating with reduced workforces to comply with health and safety spacing requirements, quality control checks have become more important than ever. Quality control inspection software helps you achieve consistently high first-time fix-rates and deliver a superior level of service, fast. How? It all begins by transforming a paper-based quality…
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Top 6 security capabilities to look for in a SaaS field solution
Adopting progressive digital processes is a key competitive differentiator for field service organizations. In fact, according to Service Council’s 2020 Service Leader’s Agenda, technology for field service business operations is the most significant investment increase in 2020. Often times, this investment takes the form of a Software-as-a-Service solution. According to FinancesOnline, 63% of businesses opt…