Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements


Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow


Use Cases


More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment


Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

Use Case Spotlight



Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us


Explore emerging trends with us at upcoming events


Stories and insights from the field


Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application



Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

HVAC technician inspecting facility installation

Deliver peak performance in peak season

Mobile workflows designed for the complexity of HVAC field service

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HVAC equipment is all around your customers – and they rely on it more than they realize.

With its ubiquity in almost every environment, the industry’s primary concern is compliance in dealing with controlled substances such as refrigerant to maintain public safety. Furthermore, the element of seasonality means field service companies must be equipped for potential demand spikes at all times.

TrueContext solution user interface on tablet and laptop

Built for the realities of HVAC field operations

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Compliance & Public Safety

Build compliance into your workflows to ensure worker and public safety from hazardous materials.

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Emergency & Seasonality

Manage customer demand and technician skill sets to deliver customer satisfaction, every time.

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Technical Proficiency

Deliver service excellence through any technician of any skill level with guided HVAC workflows.


Johnson Controls empowers 7,000+ technicians

“In the past, if I had to deploy an app without technology this flexible, it would take months and a minimum of $300,000.”


Unified data, actionable field intelligence

Unify your enterprise systems such as CRM, EAM, FSM, and more without ripping and replacing your tech stack. Build a true data ecosystem with a few mouse clicks using out-of-the-box or rest API integrations. Create complete operational visibility to reap the immediate business benefits of field intelligence.

Diagram of solution integration capabilities
HVAC form on tablet

Intelligent workflows for the complexity of HVAC field service

Capture the nuance of your environment with truly adaptive workflows. Guide the front line as they perform the increasingly complex task of keeping assets up and running. Workflows adapt to the job at hand, specific to the elevator asset, task, technician, and associated safety and compliance directives.

The mobile app – the most important tool in your technician’s toolbox

Equip your field force with a mobile app designed for their operational needs. The field execution app is your powerful data collection and technician upskilling tool to meet growing customer expectations. Stream reciprocal data from the field and the back office for improved accuracy, efficiency, and productivity.

a HVAC form on tablet with a smartphone home screen

Industry-leading use cases, proven in the field

Elevator technician looking at tablet device


Install more assets in less time with intelligent technician workflows

Female technician working on tablet

Maintenance & Repairs

Weave safety and compliance into your workflows. Generate audit-ready reports as technicians complete work orders.

Technical engineer taking photo with tablet

Inspections & Compliance

Improve service quality with faster inspections, installations, and repairs. Automate work order reports, spot quotes, and other customer service documents.


Build data collection into mobile workflows and enable true field service intelligence. Create predictive models focused on asset maintenance, technician activity, and customer retention.

Pro Services office workers looking at computer screen

Go farther with your digital transformation

Build your field service app the right way with TrueContext Professional Services and digitize at speed and at scale.

Still have questions?

Book a 15-minute chat to learn how you can make TrueContext work for you.