THE AUGMENTED FIELD TECHNICIAN
Field intelligence starts with technicians equipped to deliver it
Every frontline worker, augmented to perform like your best
Augmented technicians don’t just show up prepared.
They get better with every job.
Connected workflows give every technician the right context before the job starts, the right guidance while they’re in front of an asset, and the right data to make future jobs faster and your broader operations more efficient. TrueContext enables AI within the workflow — capturing every reading, photo, and note, and feeding it back into the system so the next technician who touches that asset knows more than the last one did. All possible with or without a reliable connection.
How TrueContext augments your technicians at the point of work
Before the job
Job context, asset history, and preparation intelligence. The technician arrives at the job site informed, not starting cold.
During the job
Live access to knowledge, external systems, and AI-assisted data capture. Answers in the moment, not after the fact.
After the job
Richer data and insights flow back into the organization, feeding the next job and compounding intelligence over time.
Performance without the pain points
Your technician delivers exceptional service effortlessly, applying skill and expertise without friction or errors. AI-enhanced tools support your teams intuitively, enabling you to build customer trust with faster first-time fix rates, reduced technician travel, and improved asset uptime.
Workflows that understand and learn from what’s happening
Context-aware workflows go beyond guidance by understanding current conditions and responding to them. Adaptive workflows surface and identify recurring issues and branch out into alternate paths to address the real world, not items on a fixed checklist. And because every step is captured completely, the next technician who shows up to that asset starts further ahead.
Powering productivity with a virtuous cycle of data and service
Augment your technicians before, during, and after every job. Asset history and job context are directly loaded into workflows so they don’t fly blind in the field. On site, they have access to institutional knowledge and up-to-date records as well as AI-assisted data capture. Get better data capture, smarter execution, and deeper intelligence to evolve your service operations.
Works where your technicians work — even when the network doesn’t
With connected workflows, your technicians stay on task and on track regardless of wireless coverage because everything is preloaded before they start a job. Technicians retain full functionality — from data access to conditional logic to rich media capture wherever the work takes them: offshore, underground, or inside RF-shielded walls. Down connection = downtime? Not anymore.
Designed to support the front line and improve the bottom line
Less friction in the field, more momentum for your business.
Mastery in every technician
Scale solutions to problems that your best workers have already solved before. Record insights and apply field expertise consistently, regardless of individual technician skill. Surface critical context to newer team members as they need it and drive performance, accelerate on-the-job training, and simplify upskilling — no matter what your field force looks like.
Fieldwork you can’t get wrong
Equip your teams with workflows where every step is the right one. From installs and repairs to technician safety and regulatory compliance, all execution is done with accuracy and quality. Conditional logic and workflow branching prevent errors, enforce best practices, and elevate your field force to an equal footing. Your field teams couldn’t miss a critical step if they tried.
The tool your technicians actually want to use
Give your teams a tool they actually want to use as a central part of their work, not another app to add to it. Mobile-first experience means no steep learning curve for technicians whether they’re 25 or 55. Every feature works under any condition. When a workflow needs iteration, changes can be implemented within minutes and deployed in real time.
The in-field AI capabilities that empower your technicians.
Work History
Surface past service records and historical data directly within the workflow to accelerate diagnosis and job completion.
On-Demand Data Sources
Pull live data mid-job from enterprise systems like Salesforce, SAP, and Oracle — straight into the workflow — and adapt based on real-time information.
Advanced Data Capture
Enable smart text recognition, intelligent photo profiling, video capture with analysis, and voice-to-form. Technicians can describe what they see and the system structures it automatically.
Three different paths. One destination.
DIGITAL
Paper-free technicians. Structured data. Audit-ready from day one.
For orgs with paper-based processes looking to digitize for more efficient fieldwork.
INTELLIGENT
Enterprise integrations, compliance at scale, and connected field execution.
For orgs looking to create more value from existing digitization through free-flowing data.
ELITE
AI augmentation embedded in every workflow. Every technician performing like your best.
For mature field ops and complex enterprise environments looking to scale global productivity.
Mastery used to take years. Now it takes TrueContext.
See how you can scale expertise without extra head count.