Boost service quality and workflow efficiency

THE PROBLEM

Field service apps help ensure your operations are running smoothly. But without the right tools, it can be hard to track workflow usage and app adoption once deployed. This can result in two visibility gaps:

• Multiple forms may be deployed for various workflows and at a high level, business analysts can’t determine which forms are actually being used regularly and by whom.
• Once teams are given a form, how do analytics and LOB leaders keep track of their work status? Business analysts need an overview of submission activity across all forms based on job status, outstanding work versus completed, and results of completed work.

OUR SOLUTION

To bridge these gaps, TrueContext includes submission dashboards and form activity pages with every subscription.

The Submission Dashboard provides real-time insight into frequency data – by form or user. Viewers can easily determine which forms are performing and identify which users are submitting the most forms. Each time a form is submitted, the page will update the frequency of responses without having to refresh the page.

Choose to track data on an all-time, monthly, weekly, daily, or hourly basis.

The All Form Activity Page provides an overview of all form submissions to let analysts see outstanding dispatches or drill down into completed forms to review the work performed in its entirety. The activity list can be filtered based on several criteria including execution state, dispatch status, and data status. The data can be displayed in a map or chart view for more intuitive analytics.