Join our Live Demo Webinars hosted every Wednesday.    Register Now.

First Visit - Ensure record accuracy on newly acquired assets











Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Compliance & Security

A platform that meets your IT requirements


Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow


Use Cases


More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment


Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

Use Case Spotlight



Customer Stories

TrueContext applied in enterprise environments

Professional Services

Digitization at speed and at scale


Explore emerging trends with us at upcoming events


Stories and insights from the field


Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application



Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

abstract background image with partial TrueContext orb

Use Case

Ensure record accuracy on newly acquired assets

Build an electronic logbook for asset performance and compliance


Lack of record accuracy and quality

Adding used equipment to your asset portfolio means you are receiving maintenance records from an external source, the accuracy and completeness of which cannot be fully trusted.

Dated asset history

Even when equipment comes with maintenance logs and reports, they can be dated and are therefore no longer a reliable source of information. Any decisions made based on out-of-date records are compromised.

Risk exposure

By not having the full asset history, you could be taking on significant risk exposure such as unplanned maintenance and downtime. Planning for future expenses then becomes problematic.


The TrueContext First Visit workflow allows you to bring asset records up to date. By equipping technicians to collect the necessary and required data on the first visit, the platform eliminates the need to return to site. You can establish data quality standards based on your own organizational or industry policies to ensure that you are capturing everything you need to paint a complete picture of your assets in the field.

Collected data is then sent to your back office and stored or shared with integrated systems such as enterprise asset management platforms – all performed without the need for processing by office staff. Reports and analytics can be created from this data at any time.

First visit workflow diagram


Productive, high-performing assets

Building a highly accurate database of complete asset history enables you to create maintenance models to prevent equipment failures and downtime.

Asset safety and compliance

Discovering previously undocumented safety violations helps you remediate rapidly to improve worker and public safety and avoid regulator fines.

Data-driven asset capital planning

Information collected from your first visit workflow gives you a clearer picture of asset health, enabling accurate decisions when it comes to maintenance and replacements costs.


Mobile devices icon

Advanced data capture

Camera to Text transcribes asset label information and enters it into the form without manual input. Image capture and annotations can be used to point out potential equipment issues.

Data connections icon

System integrations

Out-of-the-box and REST API integrations make it easy to share information across your field operations. Enterprise asset records are synced automatically – no need for manual processing.

Conditional logic icon

Conditional logic

Workflows can be designed so that only data relevant to the asset is captured into the system. Certain questions can be skipped based on previous inputs, further streamlining the data capture process.

Server room background image
SOC 2 Type II audited badge
HIPAA Audited badge
Title 21 CFR 11 Audited badge

Harness field data to keep your assets running

Book a 15-minute chat to learn how you can make TrueContext work for you.