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Tag: field service
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Agents of change accelerate field service digital transformation
There’s no time to waste. To remain ahead of the game, field service leaders have to move at the speed of digital. The overall aim is to accelerate digital transformation to support the meaningful growth of the organization. Agents of change, are you ready to get in on the action? There’s no better catalyst to…
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Are you ready for data-driven field service safety in the Industry 4.0 era?
Let’s look at some sobering facts about field service safety. The National Safety Council notes a worker suffers an on-the-job injury every seven seconds. Installation, repair, and maintenance work hold standing in the top five occupations with the largest number of workplace injuries. While safety has always been a concern for field service leaders, the…
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TrueContext fuels efforts to improve turnarounds and shutdowns
Many oil and gas companies share the goal to improve turnarounds (TAR) and shutdowns. These are complex undertakings with numerous moving parts that they must coordinate. With an abundance of complex repairs and mechanical adjustments that must be done precisely, safely, and across thousands of lines, these initiatives often rely upon the work of thousands…
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Innovation or irritation? Field techs talk tech
Field technicians are the heart and soul of any service-driven organization. ProntoForms knows these brave superheroes often risk life and limb to keep the lights on. At the end of the day, you want your field techs to return home to their families after a job well done and be ready to take on the…
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Purell’s success with ProntoForms (now TrueContext) & Salesforce
Everyone loves a good success story. When a company uses technology to effectively solve its business challenges that’s one thing for celebration. The successful coordination of field service teams rapidly and efficiently in hospitals across the United States to install hand sanitizing stations—during a pandemic. Now that’s a next-level success story. At EMPOWER’21, we had…
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Are you looking for meaningful insights from field service leaders?
Field service is complex and ever-changing. There’s a strong need to keep up with accelerated digital transformation efforts and emerging technologies. Then there’s the desire field service leaders have to keep customers satisfied in a world where their demands are growing more elaborate. This short list of problems is just the tip of the iceberg…
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The link between field service worker safety and technician satisfaction
ProntoForms understands the link between field service worker safety and technician satisfaction.
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What is a firstline worker platform?
As digital transformation turns business processes upside down and inside out, working in isolation or siloed operations, or taking direction from top-down directives are all coming under the microscope. The fact is, like everything digital these days, the fundamental factor behind a successful technological transformation is connection—the relationship in which a person, thing, or idea…
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Can you handle the truth about field technician satisfaction?
If you ever wondered what it would be like to have field service executives and technicians together in a (virtual) room engaging in an honest, no-holds-barred discussion, well here’s your chance. An IdeaShare event sponsored by Service Council™ and ProntoForms provides a rare opportunity to witness a nourishing, but slightly spicy conversation. We gathered a…