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Tag: customer satisfaction
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Digital transformation in field service
Digital transformation in field service has been on the tip of everyone’s tongue ever since the term was coined over ten years ago. It’s no longer a nice-to-have option for field organizations—it’s table stakes. Things have been moving fast over those 10+ years. The future is here now. TrueContext’s VP of Client Success and Operations…
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Innovation or irritation? Field techs talk tech
Field technicians are the heart and soul of any service-driven organization. ProntoForms knows these brave superheroes often risk life and limb to keep the lights on. At the end of the day, you want your field techs to return home to their families after a job well done and be ready to take on the…
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ProntoForms Customer Impact Survey 2022
Nothing is more satisfying for us than knowing our field team platform keeps technicians and engineers safe and helps them be as effective as possible in their work. We’re always delighted to hear stories about how our customers leverage ProntoForms’ no-code mobile forms apps to empower their field techs and engineers with context and intelligence.…
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How citizen developers use ProntoForms to help field service technicians
We all know that as a citizen developer you’re driven to succeed. You’re tasked with keeping a smile on everyone’s face, ensuring budgets remain on track and resources are properly allocated. Whether it’s the Operations Manager or Line of Business Owner, various department heads, the CEO, and everyone in between, your desire to improve processes…
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The link between field service worker safety and technician satisfaction
ProntoForms understands the link between field service worker safety and technician satisfaction.
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Can you handle the truth about field technician satisfaction?
If you ever wondered what it would be like to have field service executives and technicians together in a (virtual) room engaging in an honest, no-holds-barred discussion, well here’s your chance. An IdeaShare event sponsored by Service Council™ and ProntoForms provides a rare opportunity to witness a nourishing, but slightly spicy conversation. We gathered a…
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Make an impact with enterprise agility in field service
Buzzwords frequently insert into everyday business talk. “Paradigm shift” and “lean”—popularized in the 1990s. “Disruptive”—taking hold in the mid-2000s. “Mindset”—a staple of the 2010s. These days, as we move into the paradigm shift caused by COVID-19, resulting in a mindset of uncertainty, “agility” is rising to the forefront. But what is agility and why does…
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ProntoForms continues to lead in the Mobile Forms Automation category on G2
G2, one of the world’s leading business solution review platforms recently published their Winter 2020 Grid Report, and we’re excited to announce that ProntoForms has been named the Leader in Mobile Forms Automation. We’ve been a category leader since G2’s Spring 2018 report—that’s 10 quarters in a row! G2 reports represent the voice of the…
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ProntoForms continues to hold their standing as a leader in mobile forms automation
G2, one of the world’s leading business solution review platforms, published their Fall 2020 Grid Report recently. We’re pleased to announce that ProntoForms has been named the Leader in Mobile Forms Automation for another quarter. Our product received a G2 Satisfaction Score of 92 based on real-time user satisfaction ratings from review data, placing us 33 points…