Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements


Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow


Use Cases


More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment


Industrial Equipment

HVAC | Utilities | Elevators | Renewables

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight



Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us


Explore emerging trends with us at upcoming events


Stories and insights from the field


Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application



Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

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See how TrueContext can help your business

How to Develop a Truly Contextual User Experience

How to Develop a Truly Contextual User Experience

Contextual user experience graphic

You want to create context for your users in the field. You recognize this is where true value is realized for the people doing the work and ultimately the business. Offline mode is a huge part of that equation. The next logical step is asking, “How do I make sure the mobile platform I choose will allow for contextual business processes while offline?” To help you navigate the “how” part of this equation, we have put together 3 critical questions you should ask of your current and potential mobile application platform vendors.

3 Critical Questions to Ask Mobile App Vendors

Are you able to provide all source data and reference materials to the end user based on their function and job task?

Source data can come from multiple back-office systems and file formats such as customer data, asset information, parts lists, billing information & billable rates, health and safety specifications as well as reference manuals or other reference materials. Ensuring that key information is available offline requires being able to centrally ingest and partition it based on job function and task, so the user doesn’t see massive lists of data that is not relevant to them.

Can your mobile apps interact with each other, and move the user seamlessly between apps across task workflows and business processes?

Inter-app capabilities are paramount to creating a positive user experience, whether online or off. Evaluating in what order users are going to complete a series of tasks will help to determine when and where the handshake needs to happen. Inter-app interfaces provide a lightweight method for apps to work together, with less burden on app providers to integrate and maintain functionality.

Are you able to use source data to drive the user experience, and guide them through their required tasks intelligently?

Providing source data in a drop-down menu such as customer lists, asset information, and job task checklists is a good start, but true productivity gains come from creating end-to-end solutions that can handle real-world scenarios. These solutions incorporate not just data sources, but also rich data input from the user, conditional logic and other smart functionality that automatically prompt and reliably guide users through even complex tasks, and are much more likely to help you reach compliance.

Creating true context, whether online or off, takes time. 61% of workers report working outside the office at least part of the time, so creating a positive mobile work experience is critical to the forward momentum of the company. We know this might seem daunting, but by asking the right questions, you’ll set yourself up for success long term. Start small, make a plan, and when you’re ready, we’re here to help.

To speak to a mobility specialist, click here and request a live demo.

TrueContext Editorial Team

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