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Category: ProntoForms
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Regaining customer ownership with the rise of third-party service
External partners and their role in the future of field service Picture this. You have an asset-intensive enterprise with manufacturing and service as crucial revenue generators. Maybe, in this scenario, you’re an HVAC manufacturer. You understand your products’ critical role in keeping homes and businesses comfortable. You have built and are responsible for an exceptional…
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People, process, and technology: mastering the dynamics within field service
A review of field service insights from Service Council 2023 Imagine a room buzzing with service industry leaders, all on the bleeding edge of innovation, eager to shape the future with field service insights. That’s precisely the atmosphere at the Service Council Executive Symposium in Chicago. The annual event, hosted by the field service trade…
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ProntoForms (now TrueContext) leads 11 categories in G2’s Fall 2023 Report
ProntoForms (now TrueContext) has achieved top rankings in 11 categories in the G2 Fall 2023 Grid Report, indicating leading performance in user satisfaction, support quality, and market presence. Among these are the Enterprise Grid® Report for Mobile Forms Automation, the Enterprise Usability Index for Field Service Management, and the Enterprise Relationship Index for Field Service…
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How to create field data consistency amidst business expansion
Say you run a chiller manufacturing company with one location. You have experienced steady revenues over the years. But while that all sounds good, you understand that a business cannot stay stagnant for long. Occupying the same spot allows your competitors to jump ahead of you. So, you set your sights on expansion – not…
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Solving the demand dilemma: Process automation and intelligent apps
With ever-growing investments in projects like hospitals and real estate developments and the underlying infrastructure to support them, the demand for field service is expected to double from US$4.23 billion this year to $8.94 billion by 2028.* Although this is great news for medical device manufacturing and HVAC repair service revenue, it also raises the…
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Navigating the Future of Field Service: Insights from FS Hilton Head 2023
AI, intelligent apps, and keeping the field engineer at the center of an evolving service landscape Last week, I had the pleasure of attending Field Service Hilton Head, a conference that brought together service leaders across different verticals to discuss trends, best practices, and new technologies emerging in the industry. I was fascinated by how…
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ProntoForms, soon to be TrueContext
We have exciting news regarding the future of our organization. We will transition our brand from ProntoForms to TrueContext in the coming months. As ProntoForms has advanced far beyond digital forms, we believe it is time to evolve our identity to capture the true capability of our platform. We no longer digitize paper processes; we…
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8 Key Capabilities for Field Service Mobile Apps
As the use of mobile devices in the field continues to rise, the ability to manage field service operations from anywhere has become more and more critical to competitive success. That’s why digital transformation is always top of mind for leaders and why organizations everywhere have adopted mobile field service management to boost productivity and…
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What Is Field Service Automation?
Given the large scale of today’s field service operations, it is no surprise that field service automation is a popular topic among leaders. Whatever the industry, the challenge of managing a whirlwind of assets, workflows, regulations, customers, engineers, and other responsibilities is becoming ever more complicated. Many organizations, like PrimeLine Utilities and Johnson Controls, already…