Join our Live Demo Webinars hosted every Wednesday.    Register Now.

What Is Field Service Automation? | TrueContext, formerly ProntoForms











Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Compliance & Security

A platform that meets your IT requirements


Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow


Use Cases


More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment


Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

Use Case Spotlight



Customer Stories

TrueContext applied in enterprise environments

Professional Services

Digitization at speed and at scale


Explore emerging trends with us at upcoming events


Stories and insights from the field


Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application



Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

What Is Field Service Automation?

What is Field Service Automation banner

Given the large scale of today’s field service operations, it is no surprise that field service automation is a popular topic among leaders. Whatever the industry, the challenge of managing a whirlwind of assets, workflows, regulations, customers, engineers, and other responsibilities is becoming ever more complicated.

Many organizations, like PrimeLine Utilities and Johnson Controls, already use field service automation software. Leveraging technology that automates tasks and streamlines workflows, enterprise organizations digitize their field service operations –  eliminating manual functions and creating channels for real-time data.

Understanding Field Service Automation

Now that we understand the concept let’s review the aspects of field service automation. Although there are many examples of field service automation, like Salesforce Service Cloud and ServiceNow, some common elements exist. Understanding this is essential to becoming an agent of change to speed up field service digital transformation.

Workflow optimizationHelp organizations optimize their field service workflows by automating processes like those listed above.
IntegrationIntegrate multiple tools and systems, such as mobile devices, scheduling software, GPS tracking tools, inventory management, CRM, reporting and analytics, and data from AI and IoT software.

6 Core Components of Field Service Automation

MobilityEmpower field service engineers to access information swiftly, update work orders, and communicate with the back office in real-time.
Smart schedulingMatch engineers with tasks that align with their skills, availability, and proximity.
GeolocationKeep track of your field service staff, optimize routes, and give precise arrival time estimates.
Parts and Inventory managementTrack and manage tools, equipment, parts, and supplies so that field teams can access what they need to complete their tasks efficiently, and allow businesses to automate inventory tracking, replenishment, and reordering processes. This ensures the availability of necessary parts and equipment for service calls, minimizing delays and improving first-time fix rates.
CRMTrack and manage tools, equipment, parts, and supplies so that field teams can access what they need to complete their tasks efficiently, and allow businesses to automate inventory tracking, replenishment, and reordering processes. This ensures the availability of necessary parts and equipment for service calls, minimizing delays and improving first-time fix rates.
Reporting and analytics Give service leaders valuable insights into performance metrics, service quality, resource usage, and customer satisfaction.

5 Benefits of Field Service Automation

EfficiencyMinimize manual paperwork, streamline processes, and eliminate bottlenecks, leading to improved operational productivity.
ProductivityAllow engineers to accomplish more tasks in a shorter period, leading to better productivity and minimal downtime.
CommunicationEnable real-time exchanges between field engineers and the back office, leading to faster issue resolution and better collaboration.
Customer valueGive customers quick response times, precise arrival estimates, and a higher quality of service, resulting in greater satisfaction and loyalty.
Cost-effectivenessSave costs through reduced administrative expenses, minimized manual errors, optimized resource allocation, and lowered travel expenses.

Choosing the Right Software

With many options available, selecting the right one can be challenging. Designing a comprehensive field service solution can be even more difficult. However, to guide your decision-making process, consider the following factors:

  1. First, identify the specific requirements and challenges of your field service operations. This will enable you to select software that aligns with your business objectives.
  2. Next, consider scalability and flexibility. Look for options to grow and develop with your company while keeping up with industry trends.
  3. Ensure it integrates with your current CRM, ERP, and accounting software systems for seamless operations without data silos.
  4. Next, choose an intuitive and user-friendly interface that can be easily navigated by engineers and back-office staff with minimal training required.
  5. Remember to prioritize mobile capabilities that enable engineers to access and update information while working in the field. This will ensure efficient and effective operations.
  6. Lastly, consider vendor reputation. To find a good one, check their reputation, customer reviews, and support services for reliable partnership and timely help.


Incorporating field service automation into your operations can enhance efficiency, productivity, and overall success. You can improve workflows, manage resources effectively, and deliver top-notch service using automation and streamlining processes.

Choosing a powerful extension for your existing field service platform can be a significant step toward optimizing your operations. Consider scalability, integration, user-friendliness, mobile capabilities, and the provider’s reputation.

Transform your field service operations. Schedule a demonstration today and see how our field intelligence platform can make your systems more efficient, make customers happy and keep you one step ahead of the competition.

TrueContext Editorial Team

– on