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Category: Innovation
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Conquer the competition with the Five Major Trends Impacting Field Service eBook
We’re big on conversations. We’re always interested in what others in the field service space have to say. Our team loves to pass the mic just as much as we love to gab. In our discussions, several macroeconomic influences have emerged as the hottest of hot topics. To say there are serious concerns around where…
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Digital transformation in field service
Digital transformation in field service has been on the tip of everyone’s tongue ever since the term was coined over ten years ago. It’s no longer a nice-to-have option for field organizations—it’s table stakes. Things have been moving fast over those 10+ years. The future is here now. TrueContext’s VP of Client Success and Operations…
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Innovation or irritation? Field techs talk tech
Field technicians are the heart and soul of any service-driven organization. ProntoForms knows these brave superheroes often risk life and limb to keep the lights on. At the end of the day, you want your field techs to return home to their families after a job well done and be ready to take on the…
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ProntoForms workflows are data-generating workhorses for data currency
When Sir Francis Bacon coined the phrase “Knowledge is power,” he must have been talking about the incredible data maximizing power of ProntoForms workflows. Our agile app building capabilities empower citizen developers to rapidly build, launch, and iterate workflows based on feedback from field service technicians. ProntoForms workflows are like data-maximizing workhorses. If they were…
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What is a firstline worker platform?
As digital transformation turns business processes upside down and inside out, working in isolation or siloed operations, or taking direction from top-down directives are all coming under the microscope. The fact is, like everything digital these days, the fundamental factor behind a successful technological transformation is connection—the relationship in which a person, thing, or idea…
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Field service data is the new currency for field service
A decade ago, Clive Humby, mathematician and one of the world’s data pioneers claimed, “Data is the new oil.” His perspective? Like oil, data isn’t valuable on its own but is transformed when gathered, connected, and refined into information used to take action and make informed decisions. If your organization can harness the power of…
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Make an impact with enterprise agility in field service
Buzzwords frequently insert into everyday business talk. “Paradigm shift” and “lean”—popularized in the 1990s. “Disruptive”—taking hold in the mid-2000s. “Mindset”—a staple of the 2010s. These days, as we move into the paradigm shift caused by COVID-19, resulting in a mindset of uncertainty, “agility” is rising to the forefront. But what is agility and why does…
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How to scale your digital transformation from branch to global: Lessons from Johnson Controls
During EMPOWER’20, members of ProntoForms’ Professional Services Team had the pleasure of connecting—virtually—with Patricia Peeters, Program Manager, Service Growth at Johnson Controls (JCI). In this session, Patricia shared how the global HVAC, electronics, and automotive parts organizations within JCI EMEA scaled their digital transformation across the region. Read on if you’re looking to shift your…
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How low-code application platforms are the new “tech-forward” disrupter
Digital transformation doesn’t have to be complicated or time-consuming. In a recent McKinsey article: “How to become ‘tech forward’: A technology-transformation approach that works,” the authors write about reimagining, reinventing, and future-proofing business models—with technology at the crux of all three. This high-level vantage point was reached from the company’s recent survey of nearly 700…