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Category: Digital Transformation
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Trust ProntoForms (now TrueContext) with your warranty claim and repair processes
Did you know that over 100K active users worldwide leverage ProntoForms’ (now TrueContext’s) no-code platform to transform their field service activities? Our customers come from a wide variety of industries, including medical device manufacturers, oil and gas, and heavy manufacturing companies, among others. These service-driven organizations have achieved successful business outcomes using ProntoForms (now TrueContext)…
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Wondering how to move towards better EHS outcomes? ProntoForms (now TrueContext) has you covered
The goal for field service leaders and their teams is to ensure field service technicians are free from harm on the job and return home safely after a hard day’s work. It’s not easy. Hazardous conditions make it challenging to keep technicians safe, including work performed from heights, in confined spaces, or with dangerous materials,…
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How citizen developers support field service
In its “The State of Field Services: 2021” paper, The Technology & Services Industry Association (TSIA) has defined three strategic imperatives driving every field service organization they surveyed. The imperatives TSIA identified are to accelerate connectivity, align the organization, and move beyond break/fix. From these three core needs, TSIA asserts numerous business challenges emerge. Everything…
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How to turn your repair depot into a profit center
An asset repair depot can sometimes be like that one drawer everyone has in their house containing everything under the sun. There’s no order to the chaos — menus, loose ketchup packets, remote controls for who knows what, spare buttons. The clock is ticking, from when parts come into inventory to when the repaired equipment…
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Conquer the competition with the Five Major Trends Impacting Field Service eBook
We’re big on conversations. We’re always interested in what others in the field service space have to say. Our team loves to pass the mic just as much as we love to gab. In our discussions, several macroeconomic influences have emerged as the hottest of hot topics. To say there are serious concerns around where…
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Digital transformation in field service
Digital transformation in field service has been on the tip of everyone’s tongue ever since the term was coined over ten years ago. It’s no longer a nice-to-have option for field organizations—it’s table stakes. Things have been moving fast over those 10+ years. The future is here now. TrueContext’s VP of Client Success and Operations…
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Innovation or irritation? Field techs talk tech
Field technicians are the heart and soul of any service-driven organization. ProntoForms knows these brave superheroes often risk life and limb to keep the lights on. At the end of the day, you want your field techs to return home to their families after a job well done and be ready to take on the…
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ProntoForms workflows are data-generating workhorses for data currency
When Sir Francis Bacon coined the phrase “Knowledge is power,” he must have been talking about the incredible data maximizing power of ProntoForms workflows. Our agile app building capabilities empower citizen developers to rapidly build, launch, and iterate workflows based on feedback from field service technicians. ProntoForms workflows are like data-maximizing workhorses. If they were…
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What is a firstline worker platform?
As digital transformation turns business processes upside down and inside out, working in isolation or siloed operations, or taking direction from top-down directives are all coming under the microscope. The fact is, like everything digital these days, the fundamental factor behind a successful technological transformation is connection—the relationship in which a person, thing, or idea…