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Category: Digital Transformation
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Field service data is the new currency for field service
A decade ago, Clive Humby, mathematician and one of the world’s data pioneers claimed, “Data is the new oil.” His perspective? Like oil, data isn’t valuable on its own but is transformed when gathered, connected, and refined into information used to take action and make informed decisions. If your organization can harness the power of…
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Empowering operations as a citizen developer
What could a product manager for one of the world’s largest fruit-breeding operations have in common with the person in charge of service operations management at Shell? A lot more than you’d think. We interviewed Carol Higgins, Product Manager at International Fruit Genetics (IFG), and Kenneth Bohn, Service Operations Management at Shell as part of an…
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Make an impact with enterprise agility in field service
Buzzwords frequently insert into everyday business talk. “Paradigm shift” and “lean”—popularized in the 1990s. “Disruptive”—taking hold in the mid-2000s. “Mindset”—a staple of the 2010s. These days, as we move into the paradigm shift caused by COVID-19, resulting in a mindset of uncertainty, “agility” is rising to the forefront. But what is agility and why does…
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How to scale your digital transformation from branch to global: Lessons from Johnson Controls
During EMPOWER’20, members of ProntoForms’ Professional Services Team had the pleasure of connecting—virtually—with Patricia Peeters, Program Manager, Service Growth at Johnson Controls (JCI). In this session, Patricia shared how the global HVAC, electronics, and automotive parts organizations within JCI EMEA scaled their digital transformation across the region. Read on if you’re looking to shift your…
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How low-code application platforms are the new “tech-forward” disrupter
Digital transformation doesn’t have to be complicated or time-consuming. In a recent McKinsey article: “How to become ‘tech forward’: A technology-transformation approach that works,” the authors write about reimagining, reinventing, and future-proofing business models—with technology at the crux of all three. This high-level vantage point was reached from the company’s recent survey of nearly 700…
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Field service productivity apps keep costs tight and revenue high
Feeling the sting of falling prices pre-Covid and the subsequent degradation of demand, thanks to fewer planes in the air and fewer vehicles on the road, gas and oilfield services are reeling. International behemoth Schlumberger cut roughly 21,000 jobs in July with reported second-quarter losses of $3.4 billion. Between March and August 2020, the oil…
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5 ways quality control inspection software safeguards first-time fix rates
With people physically distancing and companies operating with reduced workforces to comply with health and safety spacing requirements, quality control checks have become more important than ever. Quality control inspection software helps you achieve consistently high first-time fix-rates and deliver a superior level of service, fast. How? It all begins by transforming a paper-based quality…
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Elevating Digital Transformation to New Heights with KONE
Whether the challenge is trying to remain profitable under the threat of increased competition, navigating the COVID-19 pandemic, satisfying rising customer expectations, or facing the looming talent shortage, service-driven companies are accelerating digital transformation as a way to navigate these choppy waters. Jon Barr, KONE Americas’ CIO, shared insight into his organization’s digital transformation strategy…
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ProntoForms and The 8 Essentials of Innovation
If times of crisis have a positive impact on businesses it is the resulting boon of inventive thinking. The COVID-19 pandemic is no exception. How so? As our governments, businesses, and social systems are altered, the dynamics of these disruption are, as a recent McKinsey report suggests: “…like adrenaline for innovation, causing barriers that once…