Ensure field data integrity with workflow automation
Minimize human errors by eliminating manual data entry
Data entry is a critical function in field service. Are your technicians still doing it manually?
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Equip your teams with a mobile app that ensures accuracy in every piece of data they collect.
For decades, manual data entry has been an important element in performing field work. As soon as technicians arrive on site, they record all manner of information to help the organization make sense of the field. Technology has advanced far enough to eliminate paper, but the process of manually entering data still exists. And manual work is prone to human error.
400%
Reduced data entry time
95%
Error reduction
3K
hrs/yr
In additional productivity
Challenge
Organizations grapple with data accuracy issues whenever a manual element is introduced into the process. With technicians hand entering critical asset information, it doesn’t take much for them to make mistakes especially out in the field. Erroneous data can lead to incorrect diagnoses and faulty business insights.
Solution
TrueContext eliminates manual data entry from workflows almost entirely with a suite of data capture and integration features. When a form is dispatched to technicians, data is pulled from various sources and pre-populated into the forms so all they need to do is carry out the job at hand.
Advanced data collection
The Barcode Scanner ensures that technicians can perform work using job instructions specific to the asset. Camera to Text transcribes asset label information and enters it into the form without manual input.
Adaptive field workflows
Workflows can be designed so that only answers within a pre-defined range can be entered into forms, ensuring that only relevant data enters the system. Certain questions can be skipped based on previous inputs, further streamlining the data capture process.
Auto-populated forms
Also known as look ups, data sources allow you to upload information to TrueContext and auto-populate answers on a form. Save typing, reduce errors, and streamline the process by providing users with only the relevant, most current data.
Integrated organizational data
Out-of-the-box and REST API integrations make it easy to share information across your field operations. Data captured into TrueContext does not need to be re-entered. Instead, enterprise records are synced automatically.
Keep your field service records accurate – and safe
TrueContext was designed with data safety and compliance in mind. Make sure that your field service data is not only free from errors but also secure from excessive downtime, breaches, and outright loss with a platform certified by HIPAA, SOC 2, and the FDA.
Increase productivity, efficiency, and accuracy in the field
Book a 15-minute chat to learn how you can make TrueContext work for you.