The proven platform for elevator field service
Powerful data capture, industry-focused mobile workflows
25%
reduced admin costs
30%
more customers approve real-time on-site quotes
90
sec.
notification time for compliance directives vs 3 weeks on paper
* Based on proven customer outcomes
“We wanted to make gathering data out in the field with customers, with our field employees, out on our job sites, dead easy. It had to be done quickly, had to be done efficiently, and it had to be done accurately.”
JON BARR
HEAD OF GLOBAL DEVELOPMENT AMERICAS
Industry expertise in elevator field service
Your operations revolve around your assets, technicians, and the public, along with the complex and dynamic interactions between these elements. TrueContext has a roster of proven use cases that can equip you to manage organizational priorities across these areas.
Ensure worker and public safety with workflows that integrate EHS policies and programs into every step of the process.
- Full Safety Program
- Job Hazard Analysis
- Safety Performance Criteria
Streamline regulatory compliance with a faster, more accurate, and more granular approach.
- AHJ Compliance Handling
- Passenger Safety and Asset Compliance Audits
- Technical Service Bulletins
Mitigate risk by keeping your assets fully maintained and fully operational.
- Asset Master Data
- Digital Logbook
- Obsolescence Tracking and Warning
Enable the front line to perform their best work in the field with technician-focused workflows.
- First Visit Inspection
- Technician Passport to Work
- Site Inspection Checklist
Deliver accurate, customer-centric work through QA- and CSAT-focused workflows.
- Construction to Service Handover
- FRB Sales Engine
- Testing & Tracking
It all starts with the Digital Logbook.
This living record of your elevating devices enables accurate data collection to power a variety of safety-geared workflows, such as compliance, maintenance, and repair. It captures everything new owners need to know about their assets, including inspection and testing dates and open AHJ violations.
Unified data, actionable field intelligence
Unify your enterprise systems such as CRM, EAM, FSM, and more without ripping and replacing your tech stack. Build a true data ecosystem with a few mouse clicks using out-of-the-box or rest API integrations. Create complete operational visibility to reap the immediate business benefits of field intelligence.
Advanced field service automation
Expand the capabilities of your existing field teams by automating administrative workflow tasks. Generate new work orders, reassign jobs based on skill requirement, and create a suite of job completion documents all within a workflow. Plan for current and future demands in service volume, velocity, and quality.
The mobile app – the most important tool in your technician’s toolbox
Equip your field force with a mobile app designed for their operational needs. The field execution app is your powerful data collection and technician upskilling tool to meet growing customer expectations. Stream reciprocal data from the field and the back office for improved accuracy, efficiency, and productivity.
Intelligent workflows for the complexity of elevator field service
Capture the nuance of your environment with truly adaptive workflows. Guide the front line as they perform the increasingly complex task of keeping assets up and running. Workflows adapt to the job at hand, specific to the elevator asset, task, technician, and associated safety and compliance directives.
How TrueContext delivers rapid ROI in the elevator sector
Get in touch.
Book a 15-minute chat to learn how you can make TrueContext work for you.