The context and flexibility your frontline teams need in the moment.
Your teams capture a huge amount of field data, but in the moment that matters, on site and mid-job, it’s rarely at the technician’s fingertips. The context from the last visit, the history behind a single reading, the forms already submitted for that asset: all of it tends to sit one system or device away from the person who needs it.
Work History already brings past work into TrueContext workflows. This update makes it far more powerful by extending that history into more areas of your forms, so the right context surfaces in more of the moments your team actually needs it. The payoff compounds: closing knowledge gaps and speeding up diagnosis lifts your first-time fix rate, which means fewer repeat trips, quicker resolutions, and more trust from the customers you serve.
Work Anywhere adds the flexibility to match. Start a job on one device, save a draft in progress, and pick it up right where you left off on another. The work moves with your team instead of tying them to one screen.
Whether you’re in the field every day or planning how your teams work, this is your first look at both releases.
What we Cover:
- How Enhanced Work History brings record history and data history into more areas of the workflow, so critical context is there in the moment of service
- Where it moves the needle: closing knowledge gaps, faster problem diagnosis, and higher first-time fix rates, plus the downstream effect on repeat visits and customer trust
- How Work Anywhere lets your team save a draft in progress and continue on another device
- A first look at what’s coming next on the TrueContext roadmap
Speakers
Dan Sanchez
SVP, Product Management, TrueContext
Natalie Tallon
Product Manager, TrueContext
Jens Busse
Product Manager, TrueContext
