Deliver service excellence in any language
Break down verbal barriers across diverse field teams with multi-language workflows
Field service teams – whether local, national, or global – are becoming increasingly diverse.
Every day, more and more field service organizations are welcoming technicians whose native tongue is not English. Even for businesses operating in one territory, the number of languages spoken at the workplace is going up. For multinational operations, it’s even higher.
This adds an extra layer of complexity in fostering collaboration and bringing out the rising expertise required to deliver the level of service customers expect.
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Power your workforce with a mobile tool that lets them express their technical fluency in any language.
Productive field teams
Language can be a hindrance in putting together the most capable workforce. Hire the best available talent regardless of language barriers and watch productivity soar across your service operations.
Compliant processes
Regulations often designate specific languages in documentation to maintain regional compliance. Ensure your technicians are in lockstep with regulatory requirements by keeping work records in the required language.
Excellence across the board
When field staff speak a second language, much can be lost in translation, not least their ability to do their best work. Bridge the gap with multi-language workflows that empower them to deliver customer satisfaction.
Consistent data availability and visibility
When your technicians and workflows operate in different native languages, it’s inevitable that some pieces of data will fall through the cracks – lowering your visibility into asset and technician activity. Maintain data consistency across teams and geographic locations with a field service app that your engineers can use without barriers.
Be effortlessly fluent, no matter who or where you service
TrueContext eliminates most of the work, time, and costs associated with going multilingual – an operational necessity in today’s diverse workforce. Instead of creating separate workflows in multiple languages, you can:
- Easily build and translate workflows from the standard global language list
- Design one master workflow and iterate in any language using spreadsheets, keeping business logic untouched
- Streamline version control and deploy updates in real-time for all active workflows
How enterprise organizations use the feature
2,500
technicians
10+
countries & languages
EMEA and Latin America markets covered
Heavy equipment manufacturer leverages multi-language add-on for compliance and operational efficiency.
- Native language support for critical workflows, eliminating workarounds
- Compliance across borders
- Business intelligence for region-specific decision-making
Trusted by leading global brands
“[Multi-language] is very easy to use! I love the flexibility of being able to turn it on/off at the form level. I no longer need to separate my forms into multiple FormSpaces.”
CHRISTINE BEDARD
CONTINUOUS IMPROVEMENT SPECIALIST
Ready to unleash productivity?
Book a 15-minute chat to learn how you can make TrueContext work for you.