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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

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Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight

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Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

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Feature Spotlight

In-Memory Forms and Data Passthrough

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FEATURE
HIGHLIGHTS

FEATURE HIGHLIGHTS
  • Secure ePHI, PII, and sensitive service data captured in the field
  • Prevent potential security risks
  • Transfer collected data safely to record systems
THE PROBLEM

While data security is important no matter the use case, providing service to customers involved in biotechnology, life sciences, or medical device manufacturing may increase potential exposure to sensitive electronic Personal Health Information (ePHI). In all cases, it is the responsibility of the service provider to ensure ePHI is handled with rigorous protection measures.

Where collected sensitive data is stored and how it is processed, encrypted, and shared is critical, especially when put under a compliance microscope. For use cases whose requirements exceed the typical.

For use cases whose requirements exceed the typical security options, In-Memory Forms or Data Passthrough provide an additional layer of safety.

OUR SOLUTION

In-Memory Forms
A form configured to run “in-memory” will not save any collected data to mobile device storage—including image files or diagnostic data which may contain ePHI data. In-Memory Forms adds additional security by preventing inadvertent inspection of data gathered in the field by employees or exposure by malicious apps on the mobile device.

Data Passthrough
When using data passthrough, submission data received on ProntoForms’ cloud servers is restricted to temporary, encrypted storage. All traces of submissions are fully erased within seconds once the server receives confirmation that the data has been passed through to your configured data destination.

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