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Tag: field service
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Field service data is the new currency for field service
A decade ago, Clive Humby, mathematician and one of the world’s data pioneers claimed, “Data is the new oil.” His perspective? Like oil, data isn’t valuable on its own but is transformed when gathered, connected, and refined into information used to take action and make informed decisions. If your organization can harness the power of…
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Empowering operations as a citizen developer
What could a product manager for one of the world’s largest fruit-breeding operations have in common with the person in charge of service operations management at Shell? A lot more than you’d think. We interviewed Carol Higgins, Product Manager at International Fruit Genetics (IFG), and Kenneth Bohn, Service Operations Management at Shell as part of an…
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Field service productivity apps keep costs tight and revenue high
Feeling the sting of falling prices pre-Covid and the subsequent degradation of demand, thanks to fewer planes in the air and fewer vehicles on the road, gas and oilfield services are reeling. International behemoth Schlumberger cut roughly 21,000 jobs in July with reported second-quarter losses of $3.4 billion. Between March and August 2020, the oil…
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ProntoForms Teamwork makes the dream work: Our latest field service collaboration feature
Our team is continually thinking of new ways to solve business challenges and help you deliver high-quality field service outcomes. To this end, ProntoForms is excited to announce our latest feature, Teamwork – adding more field service collaboration capabilities to optimize form routing, dispatching, and workflow management. Field service collaboration is the end goal and…
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5 ways quality control inspection software safeguards first-time fix rates
With people physically distancing and companies operating with reduced workforces to comply with health and safety spacing requirements, quality control checks have become more important than ever. Quality control inspection software helps you achieve consistently high first-time fix-rates and deliver a superior level of service, fast. How? It all begins by transforming a paper-based quality…
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Top 6 security capabilities to look for in a SaaS field solution
Adopting progressive digital processes is a key competitive differentiator for field service organizations. In fact, according to Service Council’s 2020 Service Leader’s Agenda, technology for field service business operations is the most significant investment increase in 2020. Often times, this investment takes the form of a Software-as-a-Service solution. According to FinancesOnline, 63% of businesses opt…
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Macro trends and transformation: The future of the heavy manufacturing industry
The world of field service is changing. A new generation of technologies and asset management software is transforming heavy industry into advanced manufacturing entities of the future. But there are forces bearing down on that future. What are they? According to 100+ field service leaders surveyed for Service Council’s 2020 Service Leader’s Agenda Survey, these…
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Six steps to turn field service into a high-value profit center
The future is anyone’s guess. But as we enter a new decade, it’s clear that no matter what the future holds, predictive maintenance is definitely going to be a part of it. According to Service Council, 57% of field service leaders indicated remote service would increase in the coming year while 46% stated predictive alerts…
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Citizen developers are changing field service
How much do you know about the coding that goes into your laptop, mobile phone, or social networking platforms? If you’re not an IT person, chances are not very much. In work environments it’s the IT specialists — the technical engineers and programmers — who troubleshoot, innovate, and build department and enterprise-wide IT solutions. But…