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Industry: Industrial Equipment
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Reactive Service Model on the Rise in Industrial Field Service
Industrial manufacturing field service is at a crossroads. The benefits of predictive and proactive service models are well-documented, from minimizing downtime to enhancing operational efficiency. Yet, contrary to the broader trend toward predictive maintenance, the anticipated reliance on reactive service models is rising. In 2024, 36% of service leaders in this sector expect to operate…
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Industrial Field Service is Trending Toward Service Contracts: Tools to Help You Get There
Across industrial manufacturing, more companies are moving toward service contracts as a top strategic focus. In fact, nearly half of all service leaders in this sector now rank service contracts as a major priority for the year, according to Service Council’s 2024 Service Leader’s Agenda. Shifting from a traditional, reactive model to one based on…