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Category: ProntoForms
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Enhance training for field service workers: Cut the tether and go mobile
Properly-trained employees maximize your ROI, while an undertrained workforce invites middling productivity, non-compliance, and employee turnover – all of which can have a negative impact on your bottom line. But training programs have to be properly designed and implemented, or they can rack up needlessly high costs. Person-to-person training involves diverting employees from other tasks…
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Avoid five field service turn-offs that send customers running
According to Accenture, 81% of consumers who took their business elsewhere said the company they left could have done something differently. That applies to all industries – including field services. To keep your clients coming back, here are five turn-offs to avoid. 1. Can’t fix problem on first visit A recent survey of over 4,000…
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Getting your business some young blood: How to onboard and keep Millennials
In my last post, I deconstructed five myths about Millennials that should have been buried in the rose garden a long time ago. Today, I’m going to show you how you can attract some of this young blood to your company, and even keep them around for a while – a task that has been…
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Gauge and enhance customer satisfaction – with mobile forms
Your business has benchmarks and goals. But it can be difficult to measure how you’re trending against these objectives. It’s simple to measure whether you’ve cut costs or improved the bottom line, as these metrics are quantifiable. Gauging customer satisfaction is less straight forward. It’s an experience, which can be difficult to quantify. But it’s…
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ProntoForms Analytics: Interactive insights at your fingertips
There are transformative insights hidden within the layers of field data your teams have collected, but you need to act quickly or the data will be outdated. Best practices of data-driven operations call for those insights to be quickly identified and acted on. ProntoForms Analytics is a feature-rich, scalable cloud infrastructure that quickly aggregates and…
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New eBook: 11 Oil & Gas + Utility workflows that mobile forms can transform
Nobody likes paperwork. It’s painful to fill out and keep track of, and transforming a pile of papers into data you can review and analyze is a tedious and error-prone process. But there’s valuable information on every page. In fact, the success of many energy processes depends on that information getting in front of the…
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Why oil & gas companies are still making IT investments
Substantial IT investments continue to be made by oil & gas companies despite market challenges. Digital Oilfields USA and the Oil and Gas Monitor have published stats that show IT investments are still trending up among oil & gas companies. Here are a few of the highlights: Oil & gas companies will spend up to…
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Sniffer dogs & mobile forms: how energy companies reduce costs
Energy companies are coming up with increasingly creative ways to reduce costs without compromising their quality of service. Here are some ideas your company may not have tried: Adopt a mobile solution Mobilizing field data collection helps energy companies reduce costs. Instead of paying your staff to type field data into your back office system,…
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Be OSHA compliant with mobile forms
Workplace health & safety standards save lives. The Occupational Safety & Health Administration ensures safe and healthy working conditions for Americans by enforcing standards and providing workplace safety training. The agency says that since it was established in 1971, workplace fatalities have declined by 62 per cent, and occupational injury and illness rates have declined…