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Category: Manufacturing
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Trust ProntoForms (now TrueContext) with your warranty claim and repair processes
Did you know that over 100K active users worldwide leverage ProntoForms’ (now TrueContext’s) no-code platform to transform their field service activities? Our customers come from a wide variety of industries, including medical device manufacturers, oil and gas, and heavy manufacturing companies, among others. These service-driven organizations have achieved successful business outcomes using ProntoForms (now TrueContext)…
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ProntoForms and The 8 Essentials of Innovation
If times of crisis have a positive impact on businesses it is the resulting boon of inventive thinking. The COVID-19 pandemic is no exception. How so? As our governments, businesses, and social systems are altered, the dynamics of these disruption are, as a recent McKinsey report suggests: “…like adrenaline for innovation, causing barriers that once…
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Keep field work safe with job safety & jobs site analysis
Job safety has always been important no matter what form it takes: Job site analysis – comprehensively assessing onsite workplace environments, job demands, and physical activity factors required to complete a job. Job safety analysis – identifying potential hazards and setting out steps to complete a job safely. Job safety observation – outlining processes and procedures to be…
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Climbing the digital summit with Johnson Controls
As COVID-19 rocks the globe and virtual technology changes the way industries operate, Buddy Saucier, Johnson Controls’ Vice President of HVAC Service & Controls, North America sat down with ProntoForms’ VP of Customer Success, Marty Gowling, to share his thoughts about the accelerated role of digital transformation at Field Service’s Digital Summit on Elevating Customer…
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How Johnson Controls achieved digital transformation for remote field technicians
Working remotely is central to executing field service technicians’ core job responsibilities. Unlike a lot of other industries now scrambling for technologies and tools to make it easier for their workforces to work apart from the office, during these unprecedented times, field service organizations have had years, decades even, to hone the tools and technology…
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Custom field apps improve pandemic and disaster response
Does your company equip its field service technicians with the emergency management apps and damage assessment apps they need to execute swift emergency response? Your organization’s emergency response efficacy will be determined by how your teams meet three key challenges. These challenges are the same whether you’re faced with a global pandemic like COVID-19 (coronavirus)…
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Top 6 security capabilities to look for in a SaaS field solution
Adopting progressive digital processes is a key competitive differentiator for field service organizations. In fact, according to Service Council’s 2020 Service Leader’s Agenda, technology for field service business operations is the most significant investment increase in 2020. Often times, this investment takes the form of a Software-as-a-Service solution. According to FinancesOnline, 63% of businesses opt…
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Macro trends and transformation: The future of the heavy manufacturing industry
The world of field service is changing. A new generation of technologies and asset management software is transforming heavy industry into advanced manufacturing entities of the future. But there are forces bearing down on that future. What are they? According to 100+ field service leaders surveyed for Service Council’s 2020 Service Leader’s Agenda Survey, these…
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Citizen developers are changing field service
How much do you know about the coding that goes into your laptop, mobile phone, or social networking platforms? If you’re not an IT person, chances are not very much. In work environments it’s the IT specialists — the technical engineers and programmers — who troubleshoot, innovate, and build department and enterprise-wide IT solutions. But…