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Category: Field Service
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Salesforce and TrueContext: A Match Made in the Cloud
TrueContext is proud of its integration with Salesforce, which was recently declared Innovator of the Decade by Forbes and the 15th Most Admired Company in the World by Fortune. From service technicians to sales representatives, Salesforce is used to connect people and information through cloud-based software. Salesforce powers nearly 2 trillion business-to-business and business-to-consumer transactions…
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Must-have field service mobile apps for utility companies
Changes in the utilities industry — specifically the introduction of smart meters — have forced companies to adapt. Paper forms and clunky spreadsheets have been replaced by mobile apps that optimize workflows and provide faster, more efficient service. There are countless mobile apps to deploy into the hands of your field service team to accomplish…
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ProntoForms is SOC 2 Type 2 Compliant. That’s a Big Deal.
The term “SOC 2 Type 2” may sound like industry jargon to some. But there’s nothing unclear about the benefits this type of compliance certification provides to companies who achieve it – and what it can also do for your business.
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How to Develop a Truly Contextual User Experience
You want to create context for your users in the field. You recognize this is where true value is realized for the people doing the work and ultimately the business. Offline mode is a huge part of that equation. The next logical step is asking, “How do I make sure the mobile platform I choose…
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The Importance of Creating a Contextual Offline User Experience
This is a guest post by Bryna Moloughney, Strategic Account Manager, with ProntoForms. We have all been guilty of taking for granted something which others view as “unique,” “special,” or “vitally important.” For me, this has been the offline mobile user experience. Until recently, this was not something I saw as especially important or adding…
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3 Key Trends in Field Service Management
Throughout the field service management (FSM) space, there has been a significant change in process as technology has evolved. From standardizing processes across regions to suit a higher level of service for customers, to the agility to update processes as regulations change or incidents occur, trends are appearing which point to the future of FSM,…