Author: TrueContext Editorial Team

At a glance: The field service industry is undergoing a rapid transformation. Leaders increasingly turn to technologies like Artificial Intelligence (AI) and Machine Learning (ML) to streamline operations, optimize decision-making, and gain a competitive edge. For example, Shell collaborates with SparkCognition to speed up exploration using generative AI. Meanwhile, Johnson Controls leverages ML to optimize building environments, focusing…

At a glance: In oil and gas field service, where every minute counts, unexpected equipment downtime isn’t just an inconvenience—it’s a critical setback. According to a study by Deloitte, unplanned maintenance can eat into a significant portion of an organization’s operational budget, up to 20% in some cases. This not only inflates costs but also impacts…

At a glance: With an occupational hazard rate five times the US average, the industry needs novel ways to counter worker exodus In the oil and gas sector, known for its operational challenges, maintaining health and safety compliance is more than a guideline; it is an essential mandate for every service leader. This necessity is…

At a glance: Field service leaders must navigate many challenges and opportunities in today’s dynamic oil and gas environment, including geopolitical shifts, macroeconomic fluctuations, regulatory changes, and the rapid emergence of new technologies. For them, thriving in this complex landscape means balancing financial discipline and pursuing sustainable, profitable energy solutions. Blending proven best practices with…

TrueContext will be attending Oil & Gas Automation and Technology Week, the leading event for digital transformation and technology innovation for oil, gas, and petrochemical professionals. The focus for 2024 is on disruption technology and its potential to accelerate business transformation, decarbonization, and energy transition. Find us at the TrueContext booth where we will be…

At a glance: Below-average first-time fix rates are a symptom of a larger visibility problem A First-Time Fix Rate (FTFR) is more than a dashboard metric in field service. It’s a key performance indicator that reflects customer trust and service efficiency. Enter Bill, a seasoned technician whose experiences illustrate the realities of increasing this critical…

In the bustling, ever-developing world of field service, organizations find themselves at a crossroads between two distinct areas of focus–a technician-centric approach and an asset-centric one, both crucial aspects of field service. Choosing Paths: Technician-Centric and Asset-Centric Approaches A medical device manufacturer installs, maintains, and repairs critical equipment. Understanding the direct impact of equipment downtime…