Use Case
Ensure record accuracy on newly acquired assets
Build an electronic logbook for asset performance and compliance
Public transportation assets adhere to strict regulations for public safety. Traditionally, compliance directives for elevator assets were managed on paper, lacking traceability and accountability. This resulted in low operational visibility and sometimes non-compliant work, as authorities having jurisdiction (AHJs) often issued evolving regulatory directives to maintain worker and public safety.
CHALLENGES
Lack of record accuracy and quality
Adding used equipment to your asset portfolio means you are receiving maintenance records from an external source, the accuracy and completeness of which cannot be fully trusted.
Dated asset history
Even when equipment comes with maintenance logs and reports, they can be dated and are therefore no longer a reliable source of information. Any decisions made based on out-of-date records are compromised.
Risk exposure
By not having the full asset history, you could be taking on significant risk exposure such as unplanned maintenance and downtime. Planning for future expenses then becomes problematic.
SOLUTION
The TrueContext First Visit workflow allows you to bring asset records up to date. By equipping technicians to collect the necessary and required data on the first visit, the platform eliminates the need to return to site. You can establish data quality standards based on your own organizational or industry policies to ensure that you are capturing everything you need to paint a complete picture of your assets in the field.
Collected data is then sent to your back office and stored or shared with integrated systems such as enterprise asset management platforms – all performed without the need for processing by office staff. Reports and analytics can be created from this data at any time.
OUTCOMES
Productive, high-performing assets
Building a highly accurate database of complete asset history enables you to create maintenance models to prevent equipment failures and downtime.
Asset safety and compliance
Discovering previously undocumented safety violations helps you remediate rapidly to improve worker and public safety and avoid regulator fines.
Data-driven asset capital planning
Information collected from your first visit workflow gives you a clearer picture of asset health, enabling accurate decisions when it comes to maintenance and replacements costs.
FEATURES
Advanced data capture
Camera to Text transcribes asset label information and enters it into the form without manual input. Image capture and annotations can be used to point out potential equipment issues.
System integrations
Out-of-the-box and REST API integrations make it easy to share information across your field operations. Enterprise asset records are synced automatically – no need for manual processing.
Conditional logic
Workflows can be designed so that only data relevant to the asset is captured into the system. Certain questions can be skipped based on previous inputs, further streamlining the data capture process.
Keep your field service records accurate – and safe
TrueContext was designed with data safety and compliance in mind. Make sure that your asset data is accurate, complete, and secure from excessive downtime, breaches, and outright loss with a platform certified by HIPAA, SOC 2, and the FDA.
Harness field data to keep your assets running
Book a 15-minute chat to learn how you can make TrueContext work for you.