Join our Live Demo Webinars hosted every Wednesday.    Register Now.

AAA fuels productivity engine with TrueContext

Product

Solutions

Pricing

Resources

close

Product

Solutions

Pricing

Resources

west

Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

west

Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

Use Case Spotlight

west

Explore

Customer Stories

TrueContext applied in enterprise environments

Professional Services

Digitization at speed and at scale

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

CUSTOMER STORY

AAA fuels productivity engine with TrueContext

AAA road technician fills out form on tablet
Business Goals
  • Complete 15,000 service calls per month
  • Mobilize and streamline vehicle inspection process
Outcomes & Results
  • 750 hours saved every month on service calls
  • Faster response times to service calls

The Challenge

AAA Carolinas is one of the largest and fastest growing AAA clubs. Headquartered in Charlotte, the club has over 1,300 employees and offers a wide range of services, including emergency roadside assistance, travel and touring information, insurance counseling, and automotive repair. The club completes roughly 500 service calls every day, totaling about 15,000 monthly.

AAA’s drivers have to conduct vehicle inspections before heading out on their shifts – a process that used to be relegated to pen and paper.

“Our pre-trip inspection process before TrueContext was very clunky and convoluted,” says Jody Smith, Manager of Fleet Operations.

“It was a lot of paper, a lot of running back and forth, a lot of copies, a lot of ink,” says Gil Vasquez, Fleet Branch Manager. “Forms were getting turned in damaged, barely legible. We needed a change. We needed something better.”

Researching older forms was also a difficult task. “There were a number of places you had to search and a number of people you had to call in order to get these forms and collect the data needed for investigations,” says Vasquez.

The Solution

AAA Carolinas adopted TrueContext, the leading mobile forms solution that allows users to effortlessly collect and submit detailed and accurate data from the field.

Drivers are now completing their pre-trip inspection forms on mobile phones and tablets and submitted forms are automatically uploaded to Box as PDF files. The system also includes geo-stamps and signature capture that prove that AAA members were on site and that the member signed off on the provided services.

“Being able to get everything done on one device has changed things dramatically,” says Vasquez.

TrueContext has saved drivers three minutes per service call – or 750 hours every month.

The Benefits

Removing the paperwork bottleneck is far from the only benefit of adopting TrueContext.

“We’ve seen a decrease in the amount of time that a driver spends on location with a member, resulting in faster response times and the ability to get to the next call quicker,” says Smith.

Business Goals
  • Complete 15,000 service calls per month
  • Mobilize and streamline vehicle inspection process
Outcomes & Results
  • 750 hours saved every month on service calls
  • Faster response times to service calls

The Challenge

AAA Carolinas is one of the largest and fastest growing AAA clubs. Headquartered in Charlotte, the club has over 1,300 employees and offers a wide range of services, including emergency roadside assistance, travel and touring information, insurance counseling, and automotive repair. The club completes roughly 500 service calls every day, totaling about 15,000 monthly.

AAA’s drivers have to conduct vehicle inspections before heading out on their shifts – a process that used to be relegated to pen and paper.

“Our pre-trip inspection process before TrueContext was very clunky and convoluted,” says Jody Smith, Manager of Fleet Operations.

“It was a lot of paper, a lot of running back and forth, a lot of copies, a lot of ink,” says Gil Vasquez, Fleet Branch Manager. “Forms were getting turned in damaged, barely legible. We needed a change. We needed something better.”

Researching older forms was also a difficult task. “There were a number of places you had to search and a number of people you had to call in order to get these forms and collect the data needed for investigations,” says Vasquez.

The Solution

AAA Carolinas adopted TrueContext, the leading mobile forms solution that allows users to effortlessly collect and submit detailed and accurate data from the field.

Drivers are now completing their pre-trip inspection forms on mobile phones and tablets and submitted forms are automatically uploaded to Box as PDF files. The system also includes geo-stamps and signature capture that prove that AAA members were on site and that the member signed off on the provided services.

“Being able to get everything done on one device has changed things dramatically,” says Vasquez.

TrueContext has saved drivers three minutes per service call – or 750 hours every month.

The Benefits

Removing the paperwork bottleneck is far from the only benefit of adopting TrueContext.

“We’ve seen a decrease in the amount of time that a driver spends on location with a member, resulting in faster response times and the ability to get to the next call quicker,” says Smith.

Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Global company reduces admin burden
See how a global company moved away from spreadsheets.
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.

Still have questions?

Book a 15-minute chat to learn how you can make TrueContext work for you.

By submitting this form, you agree to our privacy policy.