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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

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Use Cases

Installation

More assets in less time with guided workflows

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Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

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Feature Spotlight

Customer Feedback & Site Readiness Form URL Prepopulate

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FEATURE
HIGHLIGHTS

FEATURE HIGHLIGHTS
  • Deliver a positive customer experience
  • Provide valuable information to customers
  • Efficiently pass information
THE PROBLEM

TrueContext’s Customer Feedback Form Destination sends an email to an email address of a person who may or may not have been the person on-site when the technician performed the work.

The recipient of this email may not have interacted with the field technician whatsoever. Beyond the potential to not make it to the correct person, this email also lacks the background context for the service performed in the field.

In addition, the Customer Feedback Form Destination will send an email to an email address that may or may not be that of the person who was on-site when the field service work was performed. Sending an email that lacks the context for the service performed, to someone who was not at the job site, nor interacted with the field technician is not optimal.

OUR SOLUTION

The Customer Feedback and Site Readiness Form URL Prepopulate feature allows citizen developers to pass information such as part numbers, technician information, and other valuable contextual data via the URL of a Customer Feedback or Site Readiness form.

Taking things one step further, tech-savvy users can procedurally generate these URLs to launch different processes. Line of business owners may wish to have their citizen developer or business technologist generate URLs as part of a workflow that sends partially filled, multi-use Customer Feedback and Site Readiness forms.

Another way to use this feature is to set a reusable URL that automatically populates information such as the field tech’s name and ID number into a QR code. Technicians can hand out these data-rich business cards printed with QR codes to contacts. Once the service work has been completed, the recipient can scan the QR code, launch a form, and advise if any work was missed during the service call. Your team can then dispatch a field technician to return to finish the job.

Johnson Controls empowers 7,000+ technicians
Find out how they fundamentally changed how they do business.
Global company reduces admin burden
See how a global company moved away from spreadsheets.
FLNG facility realizes 332% ROI
Discover how this energy facility eliminated paper forms.

Ready to accelerate your business?

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