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Solutions

Pricing

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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements

Capabilities

Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow

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Use Cases

Installation

More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment

Industries

Industrial Equipment

Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight

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Explore

Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us

Events

Explore emerging trends with us at upcoming events

Blog

Stories and insights from the field

Learn

Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application

Connect

Community

Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

With rising demand comes a race for faster and more efficient field service. But as productivity rises, so does the need for visibility into every job – from start to finish.

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Improve performance and compliance with traceability built into your technician workflows.

To stay competitive, organizations need to stay on top of all field activity, whether to plan resources, ensure safety, or manage risk effectively. Having real-time insight into what job is being done, where, when, and by whom also allows them to assign accountability and mitigate operational hazards.

How TrueContext streamlines audits for global field operations

Challenge

Enterprises are tasked with keeping tabs on field activity for a number of reasons, including performance, safety, and customer satisfaction. Many do this by keeping audit trails on paper and disjointed online systems.

This approach can cost significant resources to organize, manage, and leverage if and when needed. It also opens information gaps within the business, and may result in otherwise preventable regulatory risk,

Solution

With advanced data capture capabilities, traceability is baked right into TrueContext workflows. This means that any form submitted through the platform maintains records beyond the minimum information required to complete a job. Data may include timestamps and geolocation information to ensure digital reports match actual field activity.

Additionally, forms are attached to every user who submits, changes, or approves them, so the audit trail never goes cold. Your organization has end-to-end visibility – never losing track of vital operational data. Audit-ready records can be sent to data destinations through system integrations or exported as output documents.

Geolocation data

Form submission versions

Image stamps

System integrations

GPS location tracking screenshot

Take a complete picture of technician activity

Collect geolocation data and render it as a street address. This data is crucial when you need to keep an audit trail of the locations where technicians complete and submit forms. Your workflow can automatically collect the geolocation, or users can select a location to answer a question.

Form submission version control

Know everything about your forms

Form Submission versions are records of all changes users make to a single form. Any technician who submits a form, any supervisor who approves or edits it – everything is logged on TrueContext. The feature provides leadership a way to follow the journey a form takes throughout the organization and assign accountability across their field teams.

Data stamp configuration screenshot

Never lose image metadata

Images taken and sketches drawn in the field can be stamped with additional data such as when and where they were created. This feature provides additional context to the media and ensures that metadata is not lost.

Integration packshot

Integrated organizational data

Out-of-the-box (Intelex, ServiceNow, etc.) and REST API integrations make it easy to share information across your field operations. Data captured into TrueContext can be automatically generated into audit reports or stored in large data sets like Salesforce big objects.

Server room background image
PrimeLine reduces fines by $50K a year
Visible audit trails help utility company save big and derisk operations
Global energy group simplifies audits
Petrochemical consortium transforms paper-based asset audits into digitized, EAM-connected process.
Elevator company strengthens safety audits
Workflows with built-in safety protocols enhance EHS management for workers and the public

Maintain full visibility across your field operations

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