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Tag: webinar
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Can you handle the truth about field technician satisfaction?
If you ever wondered what it would be like to have field service executives and technicians together in a (virtual) room engaging in an honest, no-holds-barred discussion, well here’s your chance. An IdeaShare event sponsored by Service Council™ and ProntoForms provides a rare opportunity to witness a nourishing, but slightly spicy conversation. We gathered a…
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Become agile with analytics in field service
Analytics: the secret weapon of field service digital transformation. As an organization that isn’t currently fuelled by analytics, it might feel like those around you have field superpowers. They are agile to market changes and complete ridiculous amounts of work orders, all while continuously improving processes. Speed is the name of the game — and…
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Evaluating no-code platforms? Take five.
As mobile technology becomes more powerful, its deployment becomes more complex. Businesses are relying more and more on IT departments to support the evolution, but with the number of mobile devices and apps required for each business, the demand for IT resources has begun to outpace availability. The automation revolution has reached the field –…
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3 Key Trends in Field Service Management
Throughout the field service management (FSM) space, there has been a significant change in process as technology has evolved. From standardizing processes across regions to suit a higher level of service for customers, to the agility to update processes as regulations change or incidents occur, trends are appearing which point to the future of FSM,…