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Tag: Service Council
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2022 Service Council Symposium Recap: Key Themes & Winner of Best Overall Solution
ProntoForms (now TrueContext) recently attended the Service Council’s 2022 Smarter Services Executive Symposium, one of the premier events for field service leaders. Our team walked away with tons of insights, so we sat down with our Client Director, Pat Foley, a well-known expert in the field service industry with 30 years of experience in heavy…
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How citizen developers use ProntoForms to help field service technicians
We all know that as a citizen developer you’re driven to succeed. You’re tasked with keeping a smile on everyone’s face, ensuring budgets remain on track and resources are properly allocated. Whether it’s the Operations Manager or Line of Business Owner, various department heads, the CEO, and everyone in between, your desire to improve processes…
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Can you handle the truth about field technician satisfaction?
If you ever wondered what it would be like to have field service executives and technicians together in a (virtual) room engaging in an honest, no-holds-barred discussion, well here’s your chance. An IdeaShare event sponsored by Service Council™ and ProntoForms provides a rare opportunity to witness a nourishing, but slightly spicy conversation. We gathered a…
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Top 6 security capabilities to look for in a SaaS field solution
Adopting progressive digital processes is a key competitive differentiator for field service organizations. In fact, according to Service Council’s 2020 Service Leader’s Agenda, technology for field service business operations is the most significant investment increase in 2020. Often times, this investment takes the form of a Software-as-a-Service solution. According to FinancesOnline, 63% of businesses opt…
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Six steps to turn field service into a high-value profit center
The future is anyone’s guess. But as we enter a new decade, it’s clear that no matter what the future holds, predictive maintenance is definitely going to be a part of it. According to Service Council, 57% of field service leaders indicated remote service would increase in the coming year while 46% stated predictive alerts…