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customer success Archives | TrueContext, formerly ProntoForms

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Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

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Double the productivity, half the effort

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Break down data silos across your business

Compliance & Security

A platform that meets your IT requirements

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Built for complex field environments

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Equip your teams anywhere and in any language

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Visibility now, predictability for tomorrow

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Installation

More assets in less time with guided workflows

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Improve asset uptime with predictive maintenance

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Optimize your operational excellence

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Protect workers, the public, and the environment

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Power asset performance and human safety

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

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Break new ground in productivity, quality, and safety

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TrueContext applied in enterprise environments

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Digitization at speed and at scale

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Explore emerging trends with us at upcoming events

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Tag: customer success

  • Trust ProntoForms (now TrueContext) with your warranty claim and repair processes

    Trust ProntoForms (now TrueContext) with your warranty claim and repair processes

    Did you know that over 100K active users worldwide leverage ProntoForms’ (now TrueContext’s) no-code platform to transform their field service activities? Our customers come from a wide variety of industries, including medical device manufacturers, oil and gas, and heavy manufacturing companies, among others. These service-driven organizations have achieved successful business outcomes using ProntoForms (now TrueContext)…

  • ProntoForms Customer Impact Survey 2022

    ProntoForms Customer Impact Survey 2022

    Nothing is more satisfying for us than knowing our field team platform keeps technicians and engineers safe and helps them be as effective as possible in their work. We’re always delighted to hear stories about how our customers leverage ProntoForms’ no-code mobile forms apps to empower their field techs and engineers with context and intelligence.…

  • Impactful field-focused features: iPad form creator software & best forms app for iPad

    Impactful field-focused features: iPad form creator software & best forms app for iPad

    While clunky laptops might work for office workers, fieldwork requires durable and straightforward devices to get the job done. If you are considering — or have already deployed — mobile devices to the field, congrats! While there are many types to choose from, iPads are an excellent choice due to their fast processors, large screens,…

  • 5 Keys to Delivering Customer Success

    5 Keys to Delivering Customer Success

    As management consultant Peter Drucker once said, “The purpose of business is to create and keep a customer.” And of course, the only way to keep a customer is to ensure customer success. It’s the one true common denominator of any customer who purchases a business solution. While each customer has a different set of…

  • Embrace the simpler life: paperless forms are changing our work-lives for the better

    Embrace the simpler life: paperless forms are changing our work-lives for the better

    Growing up a red-blooded Canadian boy the 1980s meant I played hockey. Life was simpler then – except when it came to my hockey schedule. The schedule was a single typewritten sheet with each team’s name and game times, taped to the wall right under my Dad’s schedule of shift work. My Mom carefully highlighted…

  • Safety Workflow Trends: Use Preventative Maintenance to Keep Sites Safe

    Safety Workflow Trends: Use Preventative Maintenance to Keep Sites Safe

    Safety in the field is about more than checking boxes on a form to pass compliance checks. It’s about keeping your team safe. That’s why it’s important to take preventative action towards a safer job site and preventing accidents before they happen. There are many safety workflow trends that allow you to consider factors that…

  • Saving the environment, one mobile form at a time

    Saving the environment, one mobile form at a time

    Take a minute to think about your office routine. This morning I sat down, opened my email, read a couple news articles online, and opened Word to continue working on a report. Yet, when I look around my desk I have three versions of the printed report, a stack of old newspapers, and adhesive notes…

  • Avoid five field service turn-offs that send customers running

    Avoid five field service turn-offs that send customers running

    According to Accenture, 81% of consumers who took their business elsewhere said the company they left could have done something differently. That applies to all industries – including field services. To keep your clients coming back, here are five turn-offs to avoid. 1. Can’t fix problem on first visit A recent survey of over 4,000…

  • Gauge and enhance customer satisfaction – with mobile forms

    Gauge and enhance customer satisfaction – with mobile forms

    Your business has benchmarks and goals. But it can be difficult to measure how you’re trending against these objectives. It’s simple to measure whether you’ve cut costs or improved the bottom line, as these metrics are quantifiable. Gauging customer satisfaction is less straight forward. It’s an experience, which can be difficult to quantify. But it’s…