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Tag: customer service
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Trust ProntoForms (now TrueContext) with your warranty claim and repair processes
Did you know that over 100K active users worldwide leverage ProntoForms’ (now TrueContext’s) no-code platform to transform their field service activities? Our customers come from a wide variety of industries, including medical device manufacturers, oil and gas, and heavy manufacturing companies, among others. These service-driven organizations have achieved successful business outcomes using ProntoForms (now TrueContext)…
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Transforming your Janitorial & Cleaning Services with an End-to-End Mobile Solution
This is a conversation between Mark Scott (VP of Marketing, ProntoForms) and Patricia Richards (Manager of Data Analysis, Diversified Maintenance).
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Airlines take customer experience to new heights – with mobile forms
A great customer experience is key to reducing churn, garnering repeat business, and maintaining a strong brand reputation. But how do you measure the quality of your services in a cramped cabin at 30,000 feet? You start by collecting as much data as you can. Airlines require every flight crew to capture a wide variety…
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Gauge and enhance customer satisfaction – with mobile forms
Your business has benchmarks and goals. But it can be difficult to measure how you’re trending against these objectives. It’s simple to measure whether you’ve cut costs or improved the bottom line, as these metrics are quantifiable. Gauging customer satisfaction is less straight forward. It’s an experience, which can be difficult to quantify. But it’s…