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Satisfied tenants: Elevate service quality with mobility & IoT

Promo for "Inside Look: The Matworks leverages powerful workflows"

Facility Management

As a facility manager, your tenants count on you to provide a number of services. Maintaining a high level of service quality is crucial to tenant satisfaction and being compliant with your Service Level Agreements. Here are a few ways that mobile and IoT solutions can help elevate service quality.

Janitorial services

One of the most common and visible roles of the facility manager is the administration of janitorial services. Tenants expect the facility they live and work in to be clean and free of obstructions.

This can be difficult if your janitorial services are outsourced to a third-party team. It’s hard enough keeping track of your own team if you’re relying on manual processes. It’s even more difficult with a third-party. At best, manual processes can mean inconsistent compliance and service quality.

Analytics platforms allow you to track all aspects of cleaning services performed by an outsourced contractor, including:

  • The number of completed service reports submitted by region, facility, team, and/or individual
  • Quality of service and customer satisfaction scores. Analytics tools and dashboards help uncover historical trends and patterns
  • Compliance with established SLAs and government requirements. Again, analytics can help determine if you are on track to reach target levels

A sophisticated mobile solution, coupled with an intuitive analytics platform, can drive third-party performance from subpar to top-tier.

Elevators & escalators

Today’s facility manager is under pressure to accomplish more with less. In order to maximize the lifespan of valuable assets, a mobile solution can help emphasize predictive maintenance rather than routine preventative maintenance. Under the predictive model, facility managers perform maintenance on equipment as required by leveraging technology to gauge equipment health.

The Internet of Things (IoT) has empowered facility managers to transform asset management. One of the most common IoT use cases for FM is elevator and escalator maintenance. Strategically-placed sensors can feed data to analytics engines and maintenance staff.

How IoT technology can help you focus on predictive maintenance:

  • Monitor the condition and activity of key components. Sensors can monitor shaft alignment, motor temperature, car speed, door function, and more
  • Automatically dispatch a local technician when sensors indicate out-of-range values. No human interaction is required
  • The technician’s mobile forms app can be set up to indicate facility location, equipment ID (which elevator or escalator requires attention), the problem, and suggested actions for repair or maintenance

Tenant satisfaction can drop if key assets aren’t running properly – especially during peak traffic hours. But moving to a predictive model allows you to help solve potential problems before equipment failure, maximizing asset uptime and overall lifespan.


IoT sensors have gotten smaller and cheaper, allowing them to be deployed throughout entire organizations – even in restrooms.

Here are just a few ways that IoT technology allows you to bolster service quality:

  • Track supply levels in soap, towel, and other amenity dispensers
  • Automatically trigger service requests when supplies dip below specified levels
  • Monitor restroom traffic based on amenity use to determine which restrooms require cleaning

The non IoT-equipped facility manager is slow to react to service issues. You may argue that your teams are on a strict schedule, so they can inspect each restroom multiple times every day. But this isn’t the most efficient way for them to spend their time. Your teams shouldn’t be wasting their days on repetitive tasks that today’s technology is well equipped to handle.

Learn more about how mobile and IoT solutions can help your day-to-day operations. Download our eBook, The facility manager of tomorrow: How mobility & IoT are transforming the industry.

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TrueContext Editorial Team

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