Staying ahead in service operations is essential in today’s competitive environment. That’s why we’re excited to launch the first level of ProntoForms’ (now TrueContext’s) free online training self-paced program, empowering citizen developers and business technologists to get the most from their deployment with the knowledge and skills to optimize and streamline their field service workflows.
Field service workflow product training for all
With the introduction of the first of this three-part program, we are breaking down barriers with hands-on exercises and providing accessible training so that all customers can leverage our product’s full potential.
As you progress through each level, you can customize your learning experience and focus on specific features or areas of the product and the third-party tools we integrate with.
ProntoForms’ (now TrueContext’s) free online training – the course
Deploying complex field service workflows and using conditional logic can be challenging, so our training focuses on setting them up with advanced functionalities. Here’s a breakdown of what you’ll be learning in part 1:
- Welcome! (10 mins): Start here for guidance on starting with the university, the mobile app, and the LIVE web portal.
- The mobile app (8m): Discover the ‘user’ side, how to download the app on a mobile device, and where to access forms built within the LIVE web portal.
- The LIVE web portal (10m): The LIVE web portal is where admins and other users build forms, create workflows, access submission data, connect third-party tools, etc.
- The form diagram (15m): The form diagram is the ‘bird’s eye view’ of how your form connects to data sources, data destinations, and user access.
- Form builder walk-through (35m): Check out the form builder, where you design and launch forms to dispatch to a person or group within the LIVE web portal.
- Conditional logic (25m): Conditional logic refers to the brainpower behind forms, including rules you can set up to kick off actions based on triggers.
- Repeatable sections (35m): Repeatable sections are like mini forms that can live inside the main form – and you can have an unknown number of submission lines, like a mileage claim form, where your users can enter all their receipts, one by one, to arrive at a final expense total.
- Data sources (25m): You can attach documents to your forms to save users from manually typing information.
- Data destinations (25m): Data destinations refer to where the submission information goes—for example, connected to your SharePoint or Salesforce account.
- Documents (45m): Learn all about the submission file formats. For example, data collected in a form submission can land as a PDF or Word document, automatically delivered to an email address.
- DREL (15m): DREL is our proprietary ‘data reference expression language’ to help execute specific functions based on fields in the form.
- Customer feedback forms (CSAT) (30m): Customer feedback forms can be accessed without a user account. They can connect as data destinations and be accessed via a browser, as they have a URL.
- Final form-building exercise.
Conclusion
By completing ProntoForms (now TrueContext) University’s product training, your workflow builders will gain the skills to increase productivity, streamline processes, and grow customer value. When headcount changes, you can continue to access the training to rapidly empower others within your organization to harness the power of our platform, expanding the pool of expertise and driving broader adoption organization-wide. Elevate your field service workflows with our University’s free online training self-paced program. Equip your team with the necessary skills and maximize the benefits of your deployment.
