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Elevate Your Field Service Workflows with ProntoForms' (now TrueContext's) Free Online Training | TrueContext, formerly ProntoForms











Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Connected Data

Break down data silos across your business

Compliance & Security

A platform that meets your IT requirements


Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

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Visibility now, predictability for tomorrow


Use Cases


More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

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Protect workers, the public, and the environment


Industrial Equipment

Power asset performance and human safety

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Operational excellence across the energy stream

Field Service

Break new ground in productivity, quality, and safety

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TrueContext applied in enterprise environments

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Explore emerging trends with us at upcoming events


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Answers to the most common product questions

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TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

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Content for your industry and application



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Elevate Your Field Service Workflows with ProntoForms’ (now TrueContext’s) Free Online Training

Staying ahead in service operations is essential in today’s competitive environment. That’s why we’re excited to launch the first level of ProntoForms’ (now TrueContext’s) free online training self-paced program, empowering citizen developers and business technologists to get the most from their deployment with the knowledge and skills to optimize and streamline their field service workflows. 

Field service workflow product training for all

With the introduction of the first of this three-part program, we are breaking down barriers with hands-on exercises and providing accessible training so that all customers can leverage our product’s full potential.

As you progress through each level, you can customize your learning experience and focus on specific features or areas of the product and the third-party tools we integrate with.

ProntoForms’ (now TrueContext’s) free online training – the course

Deploying complex field service workflows and using conditional logic can be challenging, so our training focuses on setting them up with advanced functionalities. Here’s a breakdown of what you’ll be learning in part 1: 

  1. Welcome! (10 mins): Start here for guidance on starting with the university, the mobile app, and the LIVE web portal.
  2. The mobile app (8m): Discover the ‘user’ side, how to download the app on a mobile device, and where to access forms built within the LIVE web portal.
  3. The LIVE web portal (10m): The LIVE web portal is where admins and other users build forms, create workflows, access submission data, connect third-party tools, etc.
  4. The form diagram (15m): The form diagram is the ‘bird’s eye view’ of how your form connects to data sources, data destinations, and user access.
  5. Form builder walk-through (35m): Check out the form builder, where you design and launch forms to dispatch to a person or group within the LIVE web portal.
  6. Conditional logic (25m): Conditional logic refers to the brainpower behind forms, including rules you can set up to kick off actions based on triggers.
  7. Repeatable sections (35m): Repeatable sections are like mini forms that can live inside the main form – and you can have an unknown number of submission lines, like a mileage claim form, where your users can enter all their receipts, one by one, to arrive at a final expense total.
  8. Data sources (25m): You can attach documents to your forms to save users from manually typing information.
  9. Data destinations (25m): Data destinations refer to where the submission information goes—for example, connected to your SharePoint or Salesforce account.
  10. Documents (45m): Learn all about the submission file formats. For example, data collected in a form submission can land as a PDF or Word document, automatically delivered to an email address.
  11. DREL (15m): DREL is our proprietary ‘data reference expression language’ to help execute specific functions based on fields in the form.
  12. Customer feedback forms (CSAT) (30m): Customer feedback forms can be accessed without a user account. They can connect as data destinations and be accessed via a browser, as they have a URL.
  13. Final form-building exercise.


By completing ProntoForms (now TrueContext) University’s product training, your workflow builders will gain the skills to increase productivity, streamline processes, and grow customer value. When headcount changes, you can continue to access the training to rapidly empower others within your organization to harness the power of our platform, expanding the pool of expertise and driving broader adoption organization-wide. Elevate your field service workflows with our University’s free online training self-paced program. Equip your team with the necessary skills and maximize the benefits of your deployment.

TrueContext Editorial Team

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