Why TrueContext

Field Service App Platform

Adapt, automate, and transform your field operation

Advanced Automation

Double the productivity, half the effort

Accelerated Digital Transformation

Iterate and deploy dynamic workflows rapidly

Enterprise-Grade Services

Digitization at speed and at scale

Compliance & Security

A platform that meets your IT requirements


Workflow Creation

Built for complex field environments

Mobile App

Equip your teams anywhere and in any language

Reporting & Analytics

Visibility now, predictability for tomorrow


Use Cases


More assets in less time with guided workflows

Maintenance & Repair

Improve asset uptime with predictive maintenance

Inspections & Compliance

Optimize your operational excellence

Environment, Health & Safety

Protect workers, the public, and the environment


Industrial Equipment

HVAC | Utilities | Elevators | Renewables

Medical Equipment

Precision for sophisticated instrumentation

Oil & Gas

Operational excellence across the energy stream

Use Case Spotlight



Customer Stories

TrueContext applied in enterprise environments

Ratings & Reviews

What customers say about us


Explore emerging trends with us at upcoming events


Stories and insights from the field


Knowledge Base

Answers to the most common product questions

Product Documentation

TrueContext features, usage, and technical details

TrueContext University

Hands-on training to optimize your deployment

Resource Library

Content for your industry and application



Collaborate with industry peers

Contact Support

Having trouble? Ask our product support team

Talk to Sales

See how TrueContext can help your business

How to become a data-informed citizen developer

As a citizen developer
As a citizen developer, you create more value for your organization when you’re able to be data informed.

Being proactive and not reactive is the only way to ensure your company remains competitive in the current market. As a citizen developer, you create more value for your organization when you’re able to pre-emptively create a solution for a problem that hasn’t yet reared its ugly head. Data literacy is a required skill to develop to become a “business oracle” who can see into the future with accuracy.

Decision making is less daunting when it’s backed by data. The dashboard doesn’t lie! It’s easier to sell your proactive ideas to stakeholders when your suggestions are reinforced with evidence. Here’s how to become a data-informed citizen developer with information gained from field data collection.

Get a new perspective

Regularly book some time in your schedule to see things from a perspective outside of your own. Adopt the point of view of a field service technician. What processes are they frustrated with? Where do they feel they’re losing time? You might also wish to check out Service Council’s Benchmark Report on “2020 Service Leader Trends” as their analysts examined external and internal challenges facing field service teams.

Consider what it’s like to be a customer. Are you seeing retention slipping? What can you learn from survey responses? Put on your stakeholder hat and examine if the goals they’ve set for the organization are being met. Before you get your hands dirty with quantitative analytics generated from your field data, examine any qualitative data that’s available to you so you’re better able to interpret what the numbers are saying without personal bias.

Become a dashboard master

Field data analytics are useful when they’re presented in dashboards that empower you to extract meaning from the vast amount of information as well as present information to stakeholders in an easy-to-digest manner. ProntoForms’ Basic Analytics provides essential information to help citizen developers monitor changes, zero-in on specific questions, and spot data trends.

If you need more analytics firepower, then ProntoForms offers two add-ons so you can obtain the full picture:

Hit the books

There’s an abundance of great online classes and materials available to fill in any data analytics gaps you may have. Here are a few suggestions to enhance your ability to drive positive business and operational outcomes.

We created a course as part of ProntoForms University that offers analytics training based on our integration with Birst Analytics. Speak with your ProntoForms account representative if you’re interested in obtaining additional information.

Step it up with advanced analytics

ProntoForms Enterprise users have optional advanced data analytics functionality thanks to our integration with Birst Agile Business Analytics. Birst is a bespoke BI platform that analyzes data and provides dashboards and reports that help connect submitted data with your business and process. You’re also welcome to select or continue to use a different analytics platform of your choosing. 

ProntoForms’ Product Documentation Portal offers a deep dive into how to create an analytics project so be sure to check it out. If you need further assistance, our support team is more than happy to lend a hand.

Embrace a new role

If you’re a data-driven business analyst, you might be interested in branching out beyond citizen development and adding a new set of credentials to your resume—citizen data scientist. Gartner defines citizen data scientists as “power users” who have the ability to perform simple and somewhat sophisticated analytical tasks that used to require extensive expertise. If you’re interested in learning more, check out our white paper titled “Empower Citizen Data Scientists with Low-Code App Platforms.”

Data-inspired business analysts with experience as citizen developers are a force to be reckoned with. Taking the knowledge gained from field data collection and rapidly translating it into an easy-to-use app has an immediate transformative effect in a business. The impact is seen economically, from a customer service satisfaction standpoint, in improving the efficiency and morale of field service technicians, and more. The best part about field data is that you can effectively examine if you’re achieving your goals as a citizen developer. Evaluate your impact on the business because of your ability to set and measure your achievements using analytics.

TrueContext Editorial Team

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