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Category: Webinar
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How Johnson Controls achieved digital transformation for remote field technicians
Working remotely is central to executing field service technicians’ core job responsibilities. Unlike a lot of other industries now scrambling for technologies and tools to make it easier for their workforces to work apart from the office, during these unprecedented times, field service organizations have had years, decades even, to hone the tools and technology…
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Top 6 security capabilities to look for in a SaaS field solution
Adopting progressive digital processes is a key competitive differentiator for field service organizations. In fact, according to Service Council’s 2020 Service Leader’s Agenda, technology for field service business operations is the most significant investment increase in 2020. Often times, this investment takes the form of a Software-as-a-Service solution. According to FinancesOnline, 63% of businesses opt…
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Become agile with analytics in field service
Analytics: the secret weapon of field service digital transformation. As an organization that isn’t currently fuelled by analytics, it might feel like those around you have field superpowers. They are agile to market changes and complete ridiculous amounts of work orders, all while continuously improving processes. Speed is the name of the game — and…
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Salesforce and TrueContext: A Match Made in the Cloud
TrueContext is proud of its integration with Salesforce, which was recently declared Innovator of the Decade by Forbes and the 15th Most Admired Company in the World by Fortune. From service technicians to sales representatives, Salesforce is used to connect people and information through cloud-based software. Salesforce powers nearly 2 trillion business-to-business and business-to-consumer transactions…
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3 Key Trends in Field Service Management
Throughout the field service management (FSM) space, there has been a significant change in process as technology has evolved. From standardizing processes across regions to suit a higher level of service for customers, to the agility to update processes as regulations change or incidents occur, trends are appearing which point to the future of FSM,…
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Inside Look: Halliburton’s Implementation of an End to End Solution
This is a conversation between Mark Scott (VP of Marketing, ProntoForms) and Yamina Hibbard (Global Asset Manager, Halliburton).